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About the Role

Medtronic is a global leader in healthcare technology dedicated to alleviating pain, restoring health, and extending life. This remote position requires the candidate to reside within the territory and drive to multiple accounts. The Surgical Onsite Specialist (SOS) provides case support, customer support, training, education, and implementation assistance across aligned Surgical Centers of Therapy (COTs), ensuring seamless product utilization and contributing to sales support and market expansion.

Responsibilities

Provide real-time procedural assistance for Surgical COTs within aligned territory.
Offer technical expertise and troubleshooting support to ensure successful product usage.
Serve as a trusted resource for physicians and surgical teams in the OR.
Act as a primary point of contact for customer inquiries during on-site procedures.
Ensure clear and effective communication between customers and colleagues.
Identify and report concerns and opportunities to aligned Surgical Account Manager (SAM).
Perform equipment and software upgrades as required.
Conduct equipment fleet audits to ensure optimal product performance and compliance.
Lead in-service training sessions for physicians, residents, and surgical staff on surgical product applications.
Support Resident Labs, MedEd courses, RPEs (Regional Peer Education), and Continuing Education (CE) programs.
Assist Surgical Account Manager (SAM) and Specialists with product trials, implementation, and conversion initiatives.
Provide on-site support for regional conversions and product adoption strategies.
Maintain accurate tracking and availability of surgical products for smooth procedure execution.
Ensure inventory levels meet customer and operational needs.
Achieve/exceed sales objectives by driving product utilization and customer engagement.
Secure base business and expand new accounts through effective procedural support.
Generate and track leads in SFDC (Salesforce.com) to fuel growth and business expansion.

Requirements

Bachelor’s degree
Minimum of 1 year of required experience
Field-based role that requires approximately 25% travel
1+ year of clinical experience in the OR
B2B sales experience
Excellent communication and interpersonal skills
Relevant clinical or hospital experience
Strong Computer Skills (Microsoft Office, PowerPoint, MS Teams)
Strong drive for results; Action orientated; Strong work ethic and career ambition; Ability to develop and present complex product demonstrations.
A valid driver's license issued in one of the 50 States with a clean driving record is required.
The ability to travel up to 50% when necessary, which will include overnight and/or weekends, as required.
Must possess unrestricted U.S. work authorization at the time of hire and for the duration of employment (for roles below Principal level).
For Baccalaureate degrees earned outside of the United States, a degree that satisfies the requirements of 8 C.F.R. § 214.2(h)(4)(iii)(A) is required.

Skills

Sales
Customer Support
Technical Expertise
Troubleshooting
Communication
Interpersonal Skills
Computer Skills
Microsoft Office
PowerPoint
MS Teams
Product Demonstrations
Inventory Management
Lead Generation

Location

Remote
Within the territory

Work Type

Remote
Field-based

Experience Level

Minimum of 1 year of required experience
1+ year of clinical experience in the OR
B2B sales experience

Education Level

Bachelor's degree

Salary/Compensations

$70,000 - $70,000
Eligible for a Sales Incentive Plan (SIP)

Benefits

Health, Dental and vision insurance
Health Savings Account
Healthcare Flexible Spending Account
Life insurance
Long-term disability leave
Dependent daycare spending account
Tuition assistance/reimbursement
Simple Steps (global well-being program)
Incentive plans
401(k) plan plus employer contribution and match
Short-term disability
Paid time off
Paid holidays
Employee Stock Purchase Plan
Employee Assistance Program
Non-qualified Retirement Plan Supplement
Capital Accumulation Plan (available to Vice Presidents and above, or subject to IRS earning minimums)

About the Company

Medtronic is a global leader in healthcare technology with a Mission to alleviate pain, restore health, and extend life.
Our 95,000 employees work across more than 150 countries to put patients first — developing innovative medical technologies that improve the lives of 72+ million patients each year.
Your unique talents will help shape the future of healthcare while building a career grounded in purpose, growth, and impact.
Rooted in our long history of mission-driven innovation, our medical technologies open doors.
We support your growth with the training, mentorship, and guidance you need to own your future success.

Equal Opportunity

It is the policy of Medtronic to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law.
In addition, Medtronic will provide reasonable accommodations for qualified individuals with disabilities.
Medtronic will consider for employment qualified job applicants with arrest or conviction records in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.