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About the Role

The Front Desk Associate role is an opportunity to engage with families, providing a welcoming, First-class Experience. This role requires a responsible, dynamic individual to carry out all front desk functions and manage administrative tasks for the medical team, aligning with the mission, vision, values, and culture of PM Pediatric Care.

Responsibilities

• Greets families professionally both in person and on the phone.
• Answers patient/family questions and seeks clarification when needed.
• Accesses empathy and active listening in difficult interpersonal situations.
• Supports patient care quality initiatives.
• Coordinates escalations and urgent issues for timely resolutions.
• Collaborates with site leadership to manage complex patient issues.
• Employs PM Pediatric Care’s Core values to help patients, families, and team members navigate systems.
• Monitors and manages patient flow, assisting families with self-registration.
• Stays current on workflows, responsibilities, and technology through distributed education.
• Registers all patients, maintaining accurate and complete patient accounts with demographics, insurance, and financial information while adhering to HIPAA.
• Manages and acts upon incoming patient documents, mail, and correspondence.
• Maintains confidentiality and privacy of all patient accounts, adhering to HIPAA guidelines.
• Performs opening and closing duties including organizing, stocking, sanitizing, and reconciling.
• Executes other duties as assigned.

Requirements

• Team player that can function independently in a fast-paced environment.
• Ability to work flexible work schedules based on office needs, potentially requiring travel to another site.
• Comfortability with routinely shifting demands.
• Ability to calculate simple figures for transactions.

Skills

• Intermediate skills with Microsoft Office Suite.
• Excellent customer service and telephone skills.
• Strong verbal and written communication skills.
• Professional and friendly demeanor.
• Quality focused and detail oriented.
• Outstanding time management, organizational, and critical thinking skills.
• Superior situational awareness and ability to react to urgent situations.
• Socially perceptive and ability to relate to children and their families.
• Ability to navigate multiple computer systems.
• Prior experience in a healthcare environment preferred.
• Knowledge of medical insurance preferred.
• Prior Front Desk, concierge, customer service or other hospitality experience preferred.

Location

• Bellerose, NY
• Forest Hills, NY

Work Type

• Full-time
• Hybrid

Experience Level

• Not specified

Education Level

• High school diploma or GED

Salary/Compensations

• $18 - $25/hour

Benefits

• Not specified

About the Company

• Committed to bringing passion and customer focus to the business.
• A company where people truly BELIEVE in what they're doing.

Equal Opportunity

• PM Pediatric Care is an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, disability status, protected veteran status or any other characteristic protected by law.