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About the Role

Merkle is seeking a Lead Enterprise Architect to provide senior technical leadership across Adobe Experience Cloud engagements for enterprise clients. This role is responsible for leading architecture strategy, solution design, platform integration, and technical governance across complex customer experience programs. The ideal candidate combines deep expertise across Adobe Experience Platform (AEP), Real-Time CDP, Adobe Journey Optimizer (AJO), and Adobe Experience Manager (AEM) with strong client-facing consulting skills. They can enter complex environments, quickly assess business and technical challenges, establish a practical path forward, and guide delivery teams toward successful outcomes. This is not a pure strategy role and not a purely hands-on engineering role. It sits at the intersection of architecture, consulting, and delivery leadership, requiring both strategic thinking and implementation credibility.

Responsibilities

Lead discovery workshops and architecture assessments with enterprise clients.
Define scalable target-state architectures across Adobe Experience Cloud and adjacent technology ecosystems.
Develop solution blueprints spanning customer data, identity, personalization, activation, content, and journey orchestration.
Evaluate integration approaches, architectural trade-offs, and implementation risks.
Establish governance standards and architecture best practices.
Serve as a senior advisor across Adobe Experience Platform (AEP), Real-Time CDP, Adobe Journey Optimizer (AJO), Adobe Experience Manager Sites, and Adobe Experience Manager Assets.
Translate Adobe capabilities into practical client solutions.
Partner with Adobe teams and internal stakeholders to align architecture decisions with platform capabilities and roadmap considerations.
Build trusted relationships with technology and business stakeholders.
Facilitate architecture discussions and technical strategy sessions.
Communicate complex concepts to both technical and non-technical audiences.
Influence technical direction while maintaining a pragmatic focus on business outcomes and delivery feasibility.
Provide architectural oversight throughout implementation lifecycles.
Guide solution architects, engineers, and delivery teams.
Review designs, identify risks, and resolve complex technical challenges.
Ensure architecture decisions balance scalability, cost, maintainability, security, and delivery timelines.
Contribute reusable architecture patterns, accelerators, and best practices.
Mentor architects and technical talent.
Support the growth and maturity of the Adobe practice through knowledge sharing and technical leadership.

Requirements

15+ years of technology experience, including significant experience in architecture, solution design, technical consulting, or enterprise technology leadership roles.
Deep expertise in Adobe Experience Cloud with demonstrated architecture leadership experience in at least one of the following core platforms: Adobe Experience Platform (AEP)/Real-Time CDP, Adobe Journey Optimizer (AJO), or Adobe Experience Manager (AEM).
Candidates must possess significant hands-on or architecture-level experience with Adobe CDP (AEP/RTCDP), AEM, and/or AJO. Experience limited to Adobe Analytics, Target, Campaign, Marketo, or adjacent marketing technologies alone is not sufficient for this role.
Proven experience designing and delivering enterprise-scale implementations involving customer data management, journey orchestration, digital experience platforms, content management, or related Adobe Experience Cloud capabilities.
Demonstrated ability to lead architecture strategy, platform integration, and technical governance for large-scale Adobe implementations.
Experience designing and supporting enterprise-scale, multi-platform technology solutions.
Strong understanding of customer data ecosystems, marketing technology architecture, identity resolution, personalization, activation, measurement, and governance.
Experience integrating Adobe or similar platforms with cloud data platforms, customer data platforms, enterprise systems, and marketing technology stacks.
Working knowledge of cloud data technologies such as Snowflake, Databricks, Microsoft Fabric, BigQuery, or similar platforms.
Familiarity with generative AI concepts, AI-enabled customer experience technologies, and responsible AI practices.
Demonstrated ability to lead architecture and solution design conversations with clients and internal delivery teams.
Strong client-facing consulting skills with the ability to build credibility quickly and guide stakeholders through complex technical decisions.
Ability to operate independently in ambiguous environments and determine the appropriate path forward with limited direction.
Excellent verbal, presentation, and written communication skills.
Strong problem-solving abilities with a demonstrated ability to balance business goals, technical complexity, delivery realities, cost, risk, and governance considerations.
At least one relevant Adobe certification or equivalent demonstrated platform expertise.

Skills

Adobe Experience Cloud
Adobe Experience Platform (AEP)
Real-Time CDP
Adobe Journey Optimizer (AJO)
Adobe Experience Manager (AEM)
Customer data management
Journey orchestration
Digital experience platforms
Content management
Cloud data technologies (Snowflake, Databricks, Microsoft Fabric, BigQuery)
Generative AI concepts
AI-enabled customer experience technologies
Responsible AI practices
Client-facing consulting
Architecture strategy
Solution design
Platform integration
Technical governance
Communication skills
Problem-solving

Location

Chicago

Work Type

Full time
Hybrid

Experience Level

15+ years of technology experience
Senior technical leadership

Education Level

At least one relevant Adobe certification or equivalent demonstrated platform expertise.

Salary/Compensations

$136,000 - $190,075

Benefits

Medical, vision, and dental insurance
Life insurance
Short-term and long-term disability insurance
401k
Flexible paid time off
At least 15 paid holidays per year
Paid sick and safe leave
Paid parental leave

About the Company

Merkle is seeking a Lead Enterprise Architect to provide senior technical leadership across Adobe Experience Cloud engagements for enterprise clients.
Dentsu also complies with applicable state and local laws regarding employee leave benefits, including, but not limited to providing time off pursuant to the Colorado Healthy Families and Workplaces Act, in accordance with its plans and policies.
For further details regarding Dentsu benefits, please visit www.dentsubenefitsplus.com.
At dentsu, we believe great work happens when we’re connected. Our way of working combines flexibility with in-person collaboration to spark ideas and strengthen our teams.
Dentsu may designate other Hub offices at any time.
Those who live outside a commutable range may be designated as remote, depending on the role and business needs.
Regardless of your work location, we expect our employees to be flexible to meet the needs of our Company and clients, which may include attendance in an office.

Equal Opportunity

Dentsu is committed to providing equal employment opportunities to all applicants and employees. We do this without regard to race, color, national origin, sex , sexual orientation, gender identity, age, pregnancy, childbirth or related medical conditions, ancestry, physical or mental disability, marital status, political affiliation, religious practices and observances, citizenship status, genetic information, veteran status, or any other basis protected under applicable federal, state, or local law.
Dentsu is committed to providing reasonable accommodation to, among others, individuals with disabilities and disabled veterans. If you need an accommodation because of a disability to search and apply for a career opportunity with us, please send an e-mail to ApplicantAccommodations@dentsu.com by clicking on the link to let us know the nature of your accommodation request and your contact information. We are here to support you.