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About the Role

Supports division sales by addressing and resolving Territory Manager, District Sales Manager, Chain Account Manager, Healthcare Manager, and Major Account Manager questions and requests in a timely manner, utilizing detailed knowledge of U.S. Foods products, systems, and tools. Acts as the primary liaison between Area or Distribution Centers Sales, Buyers, and Category Management for customer resolution activities.

Responsibilities

Act as the central point of contact for Area hub and market DCs for all internal sales inquiries related to product, specifications, availability, scheduling, and substitutions.
Resolve internal sales questions in a timely manner, by resolving issues independently or coordinating with divisional, regional, or external vendor partners as needed.
Source and procure new products by collaborating with external vendor partners to identify, evaluate, and introduce products that align with business objectives and customer needs.
Become a subject matter expert in US Foods systems and tools to quickly and accurately answer inquiries including, but not limited to Prism, Salesforce, PIM/EPS.
Execute sample policy to obtain samples for customers and/or Territory Managers.
Develop and maintain current knowledge and resources to answer questions regarding product availability, delivery schedule, broker contact and line information, product information and specification, product selection, and substitutes.
Prioritize requests based on urgency and customer status.
Develop broker and vendor contacts along with using internal resource pool to independently address and follow up on sales inquiries.
Develop product category knowledge to suggest substitute products when necessary.

Requirements

College degree or equivalent distribution or food service supply chain experience required.
Minimum 2 years of purchasing, merchandising, sales, or customer service experience required, preferably in a foodservice distribution environment.
Previous U.S. Foods experience preferred.
PRISM skills preferred.
Proficient in the use of Microsoft Office, especially Microsoft Word and Excel.
Extremely organized, analytical, and possess highly developed written/oral communication and interpersonal skills.
External and internal customer service focused.
Ability to research, escalate, and follow up on inquiries with a great sense of urgency, including times when communication requires input from internal resources not located in the same building.
Ability to overcome objections and obstacles with a solution-based attitude.

Skills

Prism
Salesforce
PIM/EPS
Microsoft Office
Microsoft Word
Microsoft Excel

Location

Greensburg, PA

Work Type

In-office
Monday-Friday
Full-time

Experience Level

Minimum 2 years of experience

Education Level

College degree or equivalent distribution or food service supply chain experience

Salary/Compensations

$24 - $37 per hour

Benefits

Health insurance
Pre-tax spending accounts
Retirement benefits
Paid time off
Short-term and long-term disability
Employee stock purchase plan
Life insurance

About the Company

US Foods is one of the largest food distributors with a culture and a history of promoting from within, excellent training programs, and a continuous improvement focus.

Equal Opportunity

EOE – Race/Color/Religion/Sex/Sexual Orientation/Gender Identity/National Origin/Age/Genetic Information/Protected Veteran/Disability Status