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About the Role

The OCS AR Collection and Deduction Specialist partners with sales and customers to identify and resolve AR collection issues. This role manages the company's AR function, including customer contact, invoicing, reporting, collection, and adjustment processing, while facilitating the completion of all departmental goals. The position demonstrates "True North" attributes, leads, collaborates, and utilizes lean principles and methodologies for continuous process improvements and value creation.

Responsibilities

Provide Accounts Receivable and Collections services to customers for all Lines of Business supported.
Act as an expert advisor on Accounts Receivable and Collections services and provide support on client servicing and financial operations-related items.
Act as the primary point of contact for billing and collection inquiries from internal and external business partners.
Research and resolve a variety of complex internal and external inquiries.
Perform moderate to complex Accounts Receivable activities, including billing, cash application, reconciliation, customer research, and exception activities.
Create, review, and recommend necessary documents to generate customer billing.
Provide accurate and complete information to business partners and customers and assist them in understanding the billing and collection process.
Resolve billing disputes and payment issues by using a data-driven approach.
Resolve outstanding aging balances for accounts using knowledge of business systems and their relationship to billing and collections.
Execute internal and external collection activities to maximize cash flow and ensure company policy, procedures, and financial controls compliance.
Recommend billing adjustments, write-offs, and customer refunds to management, ensuring documentation is prepared for review and approval.
Prepare timely and accurate billing and reconciliation reports.
Identify at-risk customers based on established triggers.
Coordinate with customers, sales, management, and other key business partners to solve issues impacting billing and receivables strategies.
Analyze customer requirements, educate on capabilities, and recommend structure, membership, and billing to support complex requirements and performance standards.
Comply with and maintain data integrity of confidential information, security policies, company policies, internal controls, and procedures.
Help onboard and mentor new teammates and flex as needed to support the business needs.
Confirm that accounts receivable are current, that collections strategies are in place to balance customer service and meet payment goals, and that the department adheres to all company policies and procedures.
Proactively monitor customer account details for non-payments, delayed payments, and other irregularities.
Design, implement, and monitor a plan for collecting outstanding amounts due.
Measure customer service standards and key performance indicators and report on monthly A/R activities.
Assist with month-end and year-end closing as required.
Assist with A/R collections by directly contacting customers; investigate and resolve customer queries as required.
Make and assume other duties and responsibilities required or assigned by management.
Adhere to the Code of Business Ethics.
Maintain high safety standards.

Requirements

Two to three years of Account Service or Banking/Accounts Receivable experience or equivalent experience demonstrating the ability to build effective relationships and resolve various issues.
A solid understanding of basic accounting principles.
Ability to perform detailed work with numerical data, analyze data, oversee assigned tasks and projects, make informed decisions, and meet tight deadlines.

Skills

Excel software knowledge required.
Strong problem-solving skills
Basic accounting principles knowledge
Documentation skills
Research and resolution skills
Data analysis skills
Multi-tasking skills
Critical thinking
Analytical skills
Solution-oriented approach
Excellent communication skills
Interpersonal skills
Proficient in MS Office applications
Using data to provide reports that are clear, complete, and understood by both finance and operations audiences

Location

Dallas, Texas

Work Type

Full time
Regular
No travel required
Generally sedentary position using computers, calculators, phones, and other office equipment
This position works in a fast-paced, rapidly changing work environment

Experience Level

Two to three years of Account Service or Banking/Accounts Receivable experience
One year of experience working in an ERP-based Accounts Receivable environment is preferred
High Radius Experience preferred
Active Accounts Receivable Specialist Certification preferred
Familiarity with Microsoft AX preferred

Education Level

Bachelor’s degree in Accounting, Finance, or a related field preferred

About the Company

We value honesty and integrity above all else and we expect our employees to be committed to the highest ethical standards.