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About the Role
As an early team member, you will play a significant role in shaping our culture, process, and the future of Makeship. You will collaborate daily, learn about the content creation space, and witness your work impact the company and community. We aim to provide the best work experience by offering competitive compensation, excellent benefits, investing in your growth, and welcoming you with branded swag. You will join one of Canada's fastest-growing startups.
Responsibilities
- Analyze campaign operations end-to-end, identifying inefficiencies and risks, and building a holistic view of business health.
- Lead the Business Operations team, ensuring smooth day-to-day execution of every campaign while evolving internal workflows and systems.
- Manage the merch creation process from manufacturing through fulfillment, balancing cost, quality, and timeliness.
- Lead the Customer Support team, owning the quality, responsiveness, and tooling for fan interactions.
- Equip teams across the organization with regular insights on support trends, sentiment, research findings, and internal metrics.
- Establish tools and processes that facilitate easy access to creators and fans for direct learning.
Requirements
- 8+ years of experience in operations, business operations, or a related leadership role, ideally within a high-growth D2C, e-commerce, or marketplace business.
- Proven track record of designing and scaling processes and teams to match a rapidly growing business.
- Strong analytical instincts to identify hidden costs or inefficiencies in processes.
- Experience partnering with manufacturing or supply chain partners to balance cost, quality, and speed.
- Excellent cross-functional leadership skills to influence and coordinate across various teams and external partners.
Skills
- Operations management
- Business operations
- Supply chain management
- Customer support leadership
- Analytical skills
- Cross-functional leadership
- Process design and scaling
- Team leadership
- Creator economy
- Crowdfunding
- Merchandise/apparel industry
- Mandarin fluency
Location
- Remote (Canada)
Work Type
- Remote
- Full-time
Experience Level
- Director
- 8+ years of experience
Salary/Compensations
- 130-160k CAD per annum
Benefits
- Work remotely anywhere in Canada and/or access any of our hubs
- Health and dental benefits from day 1
- 4 weeks of paid vacation (including paid time off on your birthday)
- An additional 1 week of paid time off during the winter holidays
- Virtual & In-Person Social Events
- Annual Paid Volunteer Day Off
- 1:1 RRSP Matching Program Up to 3%
- $500 Pre-Tax Annual Health & Wellness Allowance
- $400 Pre-Tax Home Office Setup Allowance
- $65 Pre-Tax Monthly Phone Allowance
- Maternity and Parental Leave Top-Up Program
- Education Assistance Program
- Employee Referral Program
- Tenured Rewards Program
About the Company
- Makeship empowers influencers, creators, and brands to develop and launch limited-edition products using a community-powered crowdfunding platform.
- Leverages design, manufacturing, and marketing expertise to bring products to life.
- Products are funded by the community within a 21-day window before production and worldwide shipping.
- Guarantees quality and ethical sourcing for all products.
- Profitable company with over 200% revenue growth in three years, ranking on Canada's Top Growing Companies lists.
- Great Place to Work-Certified™ for 3 consecutive years.
Equal Opportunity
- Committed to fostering an environment that welcomes people of all backgrounds, experiences, and identities.
- Passionate about building an equitable and inclusive culture.
- As an equal-opportunity employer, values and embraces everyone's opinions and differences.
- Actively seeks new team members who will work respectfully with the team.
- Provides accommodations to make the interview experience accessible and inclusive.