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About the Role

SSA Group at the Buffalo Zoo is looking for Retail Supervisors to manage the zoo gift shop. SSA Group has over 50 years of experience creating memorable guest experiences in cultural attractions, focusing on people, innovation, and operational intelligence.

Responsibilities

• Show dynamic leadership ability and motivate staff to exceed expectations.
• Integrate new team members, supervise assigned personnel, develop, and coach.
• Remain knowledgeable of and manage in accordance with applicable local, state and federal laws.
• Maintain a clean, safe and organized work environment.
• Uphold and demonstrate a complete understanding of company policies and procedures.
• Perform the steps of EXTRA Guest Service to ensure a memorable experience.
• Support store leadership in all inventory control programs.
• Ensure all cash handling procedures are in effect at all times.
• Provide daily oversight of the floor team.
• Promote positive attitude among teammates and guests.
• Merchandise product to maximize sales.
• Fulfill guest’s needs quickly and efficiently.
• Oversee cleanliness of shop and displays.
• Resolve guest complaints and/or refunds.
• Manage employee breaks and hours in accordance with State and Federal Labor laws.
• Achieve sales goals and other metrics.
• Create and implement daily check-ins, goals, and performance notes with staff.
• Support unit in being an example for Company & Client guidelines with regard to Sustainability/Conservation efforts.
• Support SSA / Unit in driving community effort through hiring efforts, engagement activities, and focus on opportunities of giving back.
• Promote an inclusive & supportive approach within the Brand team.
• Focus on removing barriers and empowering growth and opportunity for team members at all levels.
• Lead by example through Sustainability/Conservation efforts.
• Perform other duties as deemed necessary by management.

Requirements

• Strong Interpersonal and communication skills, including the ability to articulate to Retail Management, team and guests.
• Proven leadership skills with an understanding of the importance of team building/development, while fostering partnerships.
• General problem solving/decision making skills combined with the ability to be organized.
• Demonstrates the ability to remain flexible in a fast-paced environment.
• Physical ability to stand for extended periods and to move and handle boxes (10-35lbs) as necessary to operation, which entails lifting.
• Ability to work varied hours/days, including nights, weekends and holidays, as needed.

Skills

• POS knowledge
• Team building
• Leadership
• Communication
• Interpersonal skills
• Problem solving
• Decision making
• Organization
• Flexibility
• Customer service
• Inventory control
• Cash handling
• Merchandising
• Sales goal achievement
• Sustainability/Conservation knowledge

Location

• Arizona
• California
• Chicago
• Pittsburgh
• Connecticut
• Illinois
• Massachusetts
• Michigan
• Minnesota
• Missouri
• New Mexico
• New York
• Rhode Island
• Washington, D.C.

Work Type

• Full-time

Experience Level

• One to Two years Retail supervisor experience a plus
• Three to Five years Retail background

Education Level

• All education backgrounds eligible

Benefits

• Eligible for overtime pay
• On-Demand Pay Program: Get access to a portion of earned wages before payday
• Meal Plan & Employee Discounts at applicable locations
• Participation in a 401(k) program with a 15% company match
• Tuition Discount through Partnership College
• Up to 8 hours of Bereavement Leave
• Holiday pay of 1.5× the regular rate for hours worked on Christmas Day and Thanksgiving Day
• Paid sick leave in accordance with applicable state and local laws

About the Company

• At SSA, we believe our work matters because the people do. For more than 50 years, we've helped create experiences that leave people feeling connected, inspired, and reminded that fun still matters.
• More than 54% of our leaders are promoted from within, reflecting our commitment to investing in people and creating opportunities to succeed.
• For more than 50 years, SSA has partnered with cultural attractions to design the hospitality experience journey, freeing our partners to remain mission-focused.
• We bring together admissions, culinary, and retail with innovation and human connection to shape a seamless guest journey.
• Our focus is on people, innovation, and operational intelligence as a means to create special moments with lasting impact. We call it 452 Hospitality, the foundation of how we serve our partners and their communities.

Equal Opportunity

• SSA Group, LLC. is an equal opportunity employer. We embrace diversity and equal opportunity through our commitment to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better our work will be.
• SSA Holdings and its affiliated companies, including SSA Group, A&F Souvenir, Cinchio Solutions, and Behavioral Essentials, are equal opportunity employers. We are committed to diversity and inclusion in our hiring practices and welcome applicants from all backgrounds. A diverse team strengthens our collective impact.
• All California Residents: By submitting your job application, you agree you have reviewed the SSA Group California Consumer Privacy Act (CCPA) Candidate and Employee Privacy Notice ("Notice").
• San Francisco Residents: Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Please see the "Fair Chance Ordinance - Know Your Rights" document for more information. By submitting your job application, you agree you have reviewed the "Fair Chance Ordinance - Know Your Rights" document.