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About the Role

SSA is seeking a Retail Warehouse Supervisor to develop and implement storage systems, policies, and procedures to ensure maximum use and efficiency of space. This role involves managing a team, fulfilling guest needs, supporting the retail management team, and overseeing warehouse operations for the Retail Department.

Responsibilities

• Develop and implement storage systems, policies, and procedures to ensure maximum use and efficiency of space and storage areas in warehousing operations.
• Contact vendors to reconcile invoice discrepancies, shortages, over shipments or to arrange for emergency shipments or requisitions.
• Ensure your department’s team is set with the operation in mind: hire & recruit for new talent, integrate new team members, supervise assigned personnel, evaluate performance, develop, coach, issue documentation, and manage employee exits.
• Fulfill guest's needs quickly and efficiently.
• Support Retail Management team and lead warehousing plan to assure easy access and accountability of merchandise.
• Continuously monitor and provide feedback to Retail Buyer, Retail Operations Manager, and Assistant Retail Operations Manager regarding stock levels.
• Remain knowledgeable and on the foresight of and managing in accordance with applicable local, state and federal laws.
• Maintain a clean, safe and organized work environment.
• Uphold and demonstrate a complete understanding of company policies and procedures.
• Support the operation in merchandising product to maximize sales.
• Increase sales by promotional items or suggestive selling while on floor or covering breaks.
• Proactively bring sales opportunities to the above team, analyzing product sales as necessary.
• Perform the steps of SSA EXTRA Guest Service to ensure a memorable experience for every guest and client.
• Ensure SSAfety standards are met by upholding training and daily operational expectations for department staff.
• Manage all warehouse functions and operations of the warehouse for the Retail Department.
• Oversee quality, product levels, and inventory of product.
• Receive and process deliveries of merchandise.
• Ensure that all merchandise is properly priced and labeled in a timely manner.
• Provide proper care when handling and transporting merchandise.
• Assist in the maintenance and repairs of the warehouse facility and equipment as necessary.
• Accurately process information / merchandise through a POS system.
• Manage Accounts Payable software for initializing processing of invoices.
• Promote an inclusive & supportive approach at the Unit.
• Supports unit in being an example for Company & Client guidelines with regard to Sustainability/Conservation efforts.
• Supports SSA / Unit in driving community effort through hiring efforts, engagement activities, and focus on opportunities of giving back.
• Perform other tasks as deemed necessary.

Requirements

• Strong interpersonal and communication skills, including the ability to articulate to our team, Executive Chef, General Manager and HQ personnel as necessary.
• Proven leadership skills with an understanding of the importance of team building/development, while fostering partnerships.
• Exceptional problem solving/decision making skills combined with the ability to be organized.
• Demonstrates organizational and planning skills.
• Demonstrates the ability to remain flexible in a fast-paced environment.
• Computer and/or inventory system knowledge.
• Physical ability to stand and walk for extended periods and to move and handle boxes (35lbx – 50lbs or more) as necessary to operation, which entails lifting and perform all functions as set forth above.
• Ability to work varied hours/days, including nights, weekends and holidays, as needed.
• Driving company vehicle and/or golf cart within the scope of employment requires a valid driver’s license and is subject to a DMV check.
• Promote an inclusive & supportive approach within the Brand team, with networking continuing at all units.
• Focuses on removing barriers and empowering growth and opportunity for team members at all levels.
• Leads by example through Sustainability/Conservation efforts; displays knowledge of efforts in business application as well as giving adequate opportunity for teaching to unit staff as necessary.
• Engages with SSA/Unit in driving community effort through engagement activities and focus. On opportunities of giving back.

Skills

• Interpersonal skills
• Communication skills
• Leadership skills
• Team building
• Problem solving
• Decision making
• Organization
• Planning
• Flexibility
• Computer knowledge
• Inventory system knowledge
• POS system knowledge
• Accounts Payable software management

Location

• Arizona
• California
• Chicago
• Pittsburgh
• Connecticut
• Illinois
• Massachusetts
• Michigan
• Minnesota
• Missouri
• New Mexico
• New York
• Rhode Island
• Washington, D.C.
• Colorado
• Maryland
• Seattle

Work Type

• Full-time
• Overtime pay eligible

Experience Level

• Three to Five years warehouse experience
• Two years retail experience minimum

Education Level

• All education backgrounds accepted
• Must be 18 years or older

Benefits

• Eligible for overtime pay
• On-Demand Pay Program: Get access to a portion of earned wages before payday
• Meal Plan & Employee Discounts at applicable locations
• Participation in a 401(k) program with a 15% company match
• Tuition Discount through Partnership College
• Up to 8 hours of Bereavement Leave
• Holiday pay of 1.5× the regular rate is provided for hours worked on Christmas Day and Thanksgiving Day
• Paid sick leave is provided in accordance with applicable state and local laws

About the Company

• For more than 50 years, SSA has partnered with cultural attractions to design the hospitality experience journey, freeing our partners to remain mission-focused.
• We bring together admissions, culinary, and retail with innovation and human connection to shape a seamless guest journey.
• Our focus is on people, innovation, and operational intelligence as a means to create special moments with lasting impact.
• We call it 452 Hospitality, the foundation of how we serve our partners and their communities.

Equal Opportunity

• SSA Group, LLC. is an equal opportunity employer.
• We embrace diversity and equal opportunity through our commitment to building a team that represents a variety of backgrounds, perspectives, and skills.
• The more inclusive we are, the better our work will be.
• All California Residents: By submitting your job application, you agree you have reviewed the SSA Group California Consumer Privacy Act (CCPA) Candidate and Employee Privacy Notice ("Notice").
• San Francisco Residents: Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
• SSA Holdings and its affiliated companies, including SSA Group, A&F Souvenir, Cinchio Solutions, and Behavioral Essentials, are equal opportunity employers.
• We are committed to diversity and inclusion in our hiring practices and welcome applicants from all backgrounds.
• A diverse team strengthens our collective impact.