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About the Role

SSA has partnered with cultural attractions for over 50 years to design the hospitality experience journey. We bring together admissions, culinary, and retail with innovation and human connection to shape a seamless guest journey, focusing on people, innovation, and operational intelligence to create special moments with lasting impact.

Responsibilities

• Fulfill guest needs quickly and efficiently.
• Inform retail leadership about low item quantities or special requests, and work with the warehouse team to pull and fill items.
• Relay relevant customer comments directly to supervisors.
• Maintain a clean, safe, and organized work environment.
• Uphold company policies and procedures.
• Perform SSA EXTRA Guest Service steps to ensure a memorable experience.
• Check and stock supplies in counter areas, floor displays, floor stands, and cabinets neatly, accurately, and in a timely fashion.
• Clean tables, chairs, and equipment as needed.
• Keep counter and floor in work or service areas clean and free of debris.
• Maintain a balanced cash drawer as assigned.
• Merchandise products to maximize sales.
• Increase sales through promotional items or suggestive selling.
• Support unit sustainability and conservation efforts by displaying knowledge and teaching staff.
• Support SSA/Unit in driving community efforts through hiring, engagement activities, and giving back.
• Perform other related duties, tasks, and responsibilities as assigned.
• Perform other tasks as deemed necessary.

Requirements

• Strong interpersonal and communication skills.
• Ability to thrive in a team environment while working independently.
• Demonstrated flexibility in a fast-paced environment.
• Ability to understand and implement written and verbal instructions.
• Basic computer knowledge including POS systems and Excel.
• Physical ability to stand for extended periods and move/handle boxes (10-35lbs), including lifting.
• Ability to work varied hours/days, including nights, weekends, and holidays, as needed.
• Promote an inclusive and supportive approach within the Brand team and network.
• Focus on removing barriers and empowering growth and opportunity for team members.
• Lead by example through sustainability/conservation efforts.
• Engage with SSA/Unit in driving community effort through engagement activities and focus on opportunities of giving back.

Skills

• Communication skills
• Interpersonal skills
• Teamwork
• Independent work
• Flexibility
• Problem-solving
• POS systems
• Excel
• Customer service
• Sales
• Merchandising
• Sustainability awareness

Location

• Arizona
• California
• Chicago
• Pittsburgh
• Connecticut
• Illinois
• Massachusetts
• Michigan
• Minnesota
• Missouri
• New Mexico
• New York
• Rhode Island
• Washington, D.C.

Work Type

• Full-time
• Part-time

Experience Level

• None required

Education Level

• All education backgrounds eligible

Salary/Compensations

• Eligible for overtime pay

Benefits

• On-Demand Pay Program
• Meal Plan & Employee Discounts
• 401(k) program with a 15% company match
• Tuition Discount through Partnership College
• Up to 8 hours of Bereavement Leave
• Holiday pay of 1.5x the regular rate for hours worked on Christmas Day and Thanksgiving Day
• Paid sick leave in accordance with applicable state and local laws

About the Company

• For more than 50 years, SSA has partnered with cultural attractions to design the hospitality experience journey, freeing our partners to remain mission-focused.
• We bring together admissions, culinary, and retail with innovation and human connection to shape a seamless guest journey.
• Our focus is on people, innovation, and operational intelligence as a means to create special moments with lasting impact.
• We call it 452 Hospitality, the foundation of how we serve our partners and their communities.

Equal Opportunity

• SSA Holdings and its affiliated companies, including SSA Group, A&F Souvenir, Cinchio Solutions, and Behavioral Essentials, are equal opportunity employers.
• We are committed to diversity and inclusion in our hiring practices and welcome applicants from all backgrounds.
• A diverse team strengthens our collective impact.
• All California Residents: By submitting your job application, you agree you have reviewed the SSA Group California Consumer Privacy Act (CCPA) Candidate and Employee Privacy Notice ("Notice").
• San Francisco Residents: Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.