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About the Role

Proner & Proner, a personal injury law firm in Midtown Manhattan, seeks a candidate to manage its Spanish-language brand, Abogados de Confianza. This role involves creating content for social media and live streams, as well as handling client intake. The ideal candidate will be a native or fully fluent Spanish speaker with experience in content creation and client relations, possessing cultural fluency and empathy.

Responsibilities

Create original Spanish content for Instagram, TikTok, YouTube, and Facebook under the Abogados de Confianza brand.
Produce and support Facebook Live programming, including promotion, live support, and segment repurposing.
Write scripts, copy, and hooks in natural, conversational Spanish for a diverse audience.
Develop and maintain a monthly Spanish content calendar covering worker's rights, construction safety, and auto accident topics.
Film and edit short-form vertical video, including at community events.
Monitor Spanish comments and DMs, channeling inquiries to the intake department.
Measure results and report on reach, engagement, and leads generated.
Answer calls, web forms, and social media messages in Spanish and English from potential clients.
Conduct intake interviews with empathy and accuracy, documenting accident facts, injuries, treatment, and insurance information.
Evaluate inquiries based on firm criteria and escalate promising cases to an attorney.
Follow up with potential clients and manage representation agreements.
Serve as a trusted point of contact for community members who may be hesitant to contact a law firm.

Requirements

Native or fully fluent spoken and written Spanish, capable of writing natural copy without relying on machine translation.
Professional spoken and written English.
2+ years of experience in content creation, digital marketing, customer service, call center, sales, or legal intake.
Comfortable on camera and behind the scenes, including live video.
Proficiency with CapCut, Adobe Premiere, Canva, or comparable editing tools.
Genuine empathy and cultural fluency; ability to gain trust quickly.
Organization, follow-through, and discretion with confidential information.

Skills

Content Creation
Digital Marketing
Customer Service
Call Center Operations
Sales
Legal Intake
Video Editing
Social Media Management
Live Streaming Production
Graphic Design
Animation

Location

Midtown Manhattan

Work Type

Full-time

Experience Level

2+ years

Benefits

401(k)
Medical insurance
Paid time off
Transportation benefits
Real control of an established Spanish-language brand with an existing audience
Direct access to a Spanish-speaking principal attorney who appears on camera

About the Company

Proner & Proner is a personal injury law firm in Midtown Manhattan with over 35 years of experience fighting for injured people.
Through our Spanish brand, Abogados de Confianza, we serve the Spanish-speaking communities of New York City, Long Island, Westchester, and Connecticut.
We handle New York Labor Law construction accident cases, car accidents, and premises liability.

Equal Opportunity

Proner & Proner is an equal opportunity employer.