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About the Role

As a Floor Leader, you will support the Store Management Team in all areas of the business, including driving sales, opening/closing the store, analyzing sales results, and leading training sessions. Your role is crucial in creating an exceptional customer experience, fostering a motivated staff, and ensuring operational excellence.

Responsibilities

• Provide coaching and feedback to the sales team using StoreForce dashboard results to meet and exceed sales goals.
• Take ownership of results and grow segment contributions to overall store sales.
• Celebrate sales achievements with the team.
• Lead by example in delivering world-class customer experiences and product demonstrations.
• Observe and listen to consultations, collaborate with the team, and strive to exceed daily sales goals.
• Educate customers on Lush brand values and ethical business practices.
• Increase product knowledge through continuous learning and make informed product recommendations.
• Train and coach Sales Ambassadors and peers on sales techniques and product knowledge.
• Encourage open communication and actively listen to team members' perspectives on diversity, equity, inclusion, and belonging (DEIB).
• Foster a sense of belonging by promoting teamwork, collaboration, and valuing employee contributions.
• Manage cash handling, including customer transactions, register operations, and nightly deposits.
• Secure the store at the end of each day and take deposits to the bank as required.
• Lead by example in attendance and punctuality, and monitor employee breaks.
• Review daily communications to ensure team members are informed and prepared for shifts.
• Maintain a clean, organized, and visually appealing store environment.
• Train the team on inventory best practices and fresh standards, and support management with inventory tasks.
• Utilize Visual Merchandising guidelines to adjust product displays based on sales.
• Support management in ensuring store compliance with company standards for operations, product integrity, workplace conduct, and health and safety.

Requirements

• Minimum 1 year of experience in customer service and sales.
• Minimum 1 year of experience in cash handling and opening/closing procedures.
• Minimum 1 year of supervisory experience involving coaching, feedback, and training.
• Minimum 1 year of experience in problem-solving customer service issues in day-to-day operations.
• Minimum 1 year of experience in a fast-paced team environment.
• Knowledge and passion for skincare, natural beauty, and ethical business.
• Flexible schedule to accommodate store needs, including evenings, weekends, and holidays.
• Experience with consultation-based customer service models.
• Experience analyzing sales metrics.
• Experience working in skincare or cosmetics.
• Experience in cross-cultural collaboration and DEIB or social justice training.
• Fluency in Spanish, French or other languages.

Skills

• Sales coaching
• Customer experience
• Brand education
• Product knowledge
• Team development
• Diversity, Equity, Inclusion, and Belonging (DEIB) promotion
• Cash handling
• Store opening/closing
• Visual merchandising
• Inventory management
• Problem-solving

Location

• Lexington Avenue

Work Type

• Part Time
• Full-time

Experience Level

• 1 year supervisory experience
• 1 year customer service experience
• 1 year sales experience
• 1 year cash handling experience
• 1 year opening/closing procedures experience
• 1 year problem-solving experience
• 1 year fast-paced team environment experience

Salary/Compensations

• $23.10—$23.10 USD

About the Company

• Lush Cosmetics North America operates on Indigenous territory across Turtle Island.
• Our largest facilities are located on the unceded territories of the Musqueam, Squamish and Tsleil-Waututh, as well as on the lands of the Mississaugas of the Credit, Anishnabeg, Chippewa, Haudenosaunee and Wendat, and are now home to many diverse First Nations, Inuit and Métis peoples.
• Our commitment to reconciliation and decolonization is guided by the Truth and Reconciliation Commission of Canada: Calls to Action #92.
• We recognize that our facilities, along with our settler and newcomer staff are guests on this land.
• We act to repair past harm in allyship with Indigenous People everywhere, including staff, customers and with leadership from organizations and communities we work with.