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About the Role
We are seeking dedicated and professional Customer Service Representatives to join our National Exterior Services team. You will be responsible for providing exceptional customer service to both external and internal customers as needed during winter weather events.
Responsibilities
- Receive inbound calls from external and internal customers.
- Address customer concerns and requests through the phone system and company email.
- Create cases to provide appropriate solutions to customer concerns and requests.
- Make outbound calls in response to customer service concerns/requests.
- Perform other duties as needed to help drive our vision, fulfill our mission and abide by our organizational values.
Requirements
- Must provide your own computer and headset.
- Reliable internet connection.
- Professional phone etiquette.
- Ability to manage and prioritize multiple tasks.
- Proficient computer skills, including typing and navigating between screens.
- Ability to learn application software.
Skills
- Salesforce knowledge preferred
- Microsoft Office experience
Education Level
- High School Diploma or GED required
- Associate's Degree preferred
About the Company
- Outworx Group and its family of companies is an EEO/AA Employer.
Equal Opportunity
- All qualified individuals, including minorities, females, veterans, and individuals with disabilities, are encouraged to apply.
- This organization participates in E-Verify. For more information on E-Verify, please contact DHS at 888-897-7781 or www.dhs.go/E-Verify.