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About the Role

Help shape the future of enterprise AI experiences by partnering across product, technology, design, and business teams to deliver impactful AI-powered capabilities, improve product execution, and drive adoption of emerging technologies. Join the Product GPT team and help define, build, and enhance AI-powered experiences that improve how internal customers discover information, create product artifacts, and execute work across the product development lifecycle.

Responsibilities

Partner with Product Managers, Engineers, Designers, and other stakeholders to identify opportunities and deliver product enhancements from discovery through release.
Translate business needs, user feedback, and strategic objectives into clear requirements, epics, user stories, and acceptance criteria.
Participate in product discovery activities, including stakeholder interviews, user research, workflow analysis, and solution exploration.
Support backlog refinement, prioritization discussions, sprint planning, and other Agile delivery activities.
Execute and coordinate product validation activities, including user acceptance testing, feature validation, regression testing, and release readiness reviews.
Analyze product usage metrics, stakeholder feedback, and operational data to identify opportunities for product improvement and adoption growth.
Partner with technology teams to understand system workflows, integrations, dependencies, and implementation tradeoffs.
Support communication and alignment across cross-functional stakeholders throughout the delivery lifecycle.
Contribute to KPI and OKR definition, measurement, reporting, and continuous optimization efforts.
Evaluate AI-enabled experiences and product outputs to help ensure usefulness, quality, consistency, and user value.
Identify opportunities to improve product development processes, product tooling, team effectiveness, and operational efficiency.

Requirements

4+ years of experience in Product Management, Product Operations, Business Analysis, Technology Delivery, User Experience, or a related discipline.
Experience participating in product discovery, requirements definition, and solution development activities.
Experience creating requirements, epics, user stories, process flows, or related product artifacts.
Strong understanding of the Product Development Life Cycle (PDLC) and Agile delivery methodologies.
Demonstrated ability to work effectively with product, technology, design, operations, and business stakeholders.
Strong written, verbal, and visual communication skills, including the ability to communicate technical concepts to non-technical audiences.
Experience using data, metrics, customer insights, and stakeholder feedback to inform decision making.
Strong analytical, problem-solving, and organizational skills.
Demonstrated ability to operate independently and effectively within a fast-paced, matrixed organization.
Proven ability to build trusted working relationships and drive alignment across diverse stakeholder groups.
Comfort and flexibility with fast-changing priorities, toolsets, and product surfaces.
Must be authorized to work in the United States.
No employment-based immigration sponsorship offered.
No assistance or documentation for any other form of immigration sponsorship or benefit, including OPT or CPT.
Not eligible for relocation assistance.

Skills

AI-enabled products
Machine learning
Intelligent automation products
Large Language Models (LLMs)
Generative AI concepts
Agentic workflows
Human-in-the-loop systems
AI tools such as Microsoft Copilot, ChatGPT, Claude Code, GitHub Copilot, or similar technologies
Evaluating AI-generated outputs
APIs
System integrations
Data flows
Modern software delivery practices
Spec Driven Development
Test Driven Development
Agentic PDLC - SDLC pipelines
Defining and measuring product success metrics, KPIs, and adoption outcomes
Testing
Quality assurance
UAT release validation
Financial services
Fintech
Enterprise environments
Large, matrixed organizations
Emerging tech
Continuous learning

Experience Level

Senior

Salary/Compensations

Competitive total rewards package including base salary determined based on the role, experience, skill set and location.
Potential for commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity.
Additional details about total compensation will be provided during the hiring process.

Benefits

Comprehensive health care coverage
On-site health and wellness centers
Retirement savings plan
Backup childcare
Tuition reimbursement
Mental health support
Financial coaching

About the Company

Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products.
Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do.
We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing.
We’re proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions – all while ranking first in customer satisfaction.
The Digital team is dedicated to creating innovative, industry-leading products and experiences that help customers access, share and control their financial data so they can make smart decisions with their money.
Teams enable innovation while adhering to the firm’s data sharing principles of security, customer control and convenience, and privacy.

Equal Opportunity

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success.
We are an equal opportunity employer and place a high value on diversity and inclusion at our company.
We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law.
We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs.
Equal Opportunity Employer/Disability/Veterans