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About the Role

As an Enterprise Launch Manager on the Account Management team, you will be responsible for the successful implementation of our travel and expense platform with a portfolio of Enterprise customers. You will play an integral part in ensuring our customers have a smooth and seamless onboarding experience by acting as the global project manager and technical point-of-contact through launch. This role will drive cross-functional partnerships with various internal teams - Sales, Support, Marketing, Product, Engineering, and Finance.

Responsibilities

Own implementation success from project kickoff to go-live, leveraging strong project management skills and deep product knowledge.
Build and execute detailed project plans, own project activities, and work with other team members to execute on project deliverables to ensure on-time, high-quality deployments.
Identify and drive efficiency in the onboarding process by developing best practices and process improvements, and create and maintain process documentation/work instructions.
Lead the discovery process for qualifying and creating a solution that solves customer objectives to integrate product features into existing workflows.
Understand and document customer pain points, and advocate for them internally to influence product changes.
Assist customers to quickly identify potential issues and escalate them appropriately to ensure the best possible experience during the onboarding period.
Develop and optimize enterprise training programs including written and video collateral.
Identify and work with sales on pre-engagement opportunities and RFPs.
Collaborate with Sales, Product, Operations, Travel Experience/Support, Consulting & Supply, and Customer Success to meet existing, new, and future customer needs.
Develop tailored training programs including hosting remote or on-site training, creating training materials and standard operating procedures.
Provide an excellent customer experience through high-quality communication and interactions.
Act as the key Project Manager ensuring accurate completion of numerous implementation tasks.

Requirements

Experience working with month-end close, preferably with cloud-based ERPs.
Experience implementing or administering expense programs or corporate card programs.
5+ years in project and account management or implementations where you have advised clients, built strategic relationships, implemented and onboarded complex customers, and run multiple efficient projects at once.
Experience with month-end close, preferably with cloud-based ERPs (e.g. NetSuite, Sage Intacct, Quickbooks Online).
Understanding the unique business requirements of customers within multiple industries and translating/presenting those needs into a compelling vision and roadmap for customers.
Solid oral, written, presentation and interpersonal communication and relationship skills.
Proven time management skills in a dynamic team environment.
Ability to work as part of a team to solve problems in dynamic, energizing environments.
Inquisitive, practical and passionate about technology and sharing knowledge.
Good at explaining ideas and finding ways to keep people’s attention.
Willing and able to travel domestically and internationally to visit customers and prospects.

Skills

Project management
Product knowledge
Process improvements
Customer relationship management
Communication skills
Presentation skills
Interpersonal skills
Time management
Teamwork
Problem-solving

Experience Level

5+ years

Salary/Compensations

$131,250—$175,000 USD