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About the Role

The Sales Manager is responsible for growing current client relationships and sourcing new accounts. The role focuses on building and strengthening client relationships and networks.

Responsibilities

• Identifies and executes multiple sales strategies to increase the hotel’s client base and top line revenue across designated segments (BT, SMERF, F&B, Government).
• Qualifies each potential piece of business by pre-call planning, identifying hot buttons and overcoming obstacles.
• Conducts proactive sales call activities in the market and consistently meets weekly goal expectations.
• Responds to all potential leads and inquiries in a timely manner and customizes responses to each client’s needs.
• Conducts day-to-day social media activities, including posting, responding to comments/messages, and creating engaging content.
• Maintains current knowledge related to competition, trends, and market conditions and applies strategies to increase business.
• Prepares weekly reporting requirements in a timely manner.
• Creates and maintains positive and professional staff and client relationships.
• Presents the hotel in an appealing way to prospective clients by telling intriguing stories and describing available opportunities.
• Documents all sales activities and bookings in accordance with expected standards.
• Participates in local hospitality and community networking events.
• Performs all group savvy tasks as needed.
• Performs additional responsibilities as assigned by leadership.

Requirements

• 2 or more years of relevant sales, customer service, or hospitality experience.
• Strong interpersonal and communication skills.
• Ability to speak clearly and listen attentively.
• Ability to read and write effectively.
• Ability to resolve problems effectively.
• Ability to manage stressful situations with poise and finesse.

Skills

• Sales
• Customer Service
• Hospitality
• Interpersonal Skills
• Communication Skills
• Problem-Solving
• Social Media Management

Experience Level

• 2+ years