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About the Role

The Peer Navigator will provide concrete services geared toward assisting children and/or their guardians. The Peer Navigator will provide peer support to engage the individual on a continuum of care to help the individual achieve and maintain motivation for continuing their care while maintaining recovery from substance abuse and mental illness.

Responsibilities

• Schedule, maintain, and manage all appointments for Providers.
• Re-schedule all “No Show” appointments daily.
• Cancel and reschedule all appointments when a Provider calls out.
• Update all patient demographic and structured data as required daily.
• Keep track of all patients waiting to be seen.
• Check client insurance status daily and update insurance status in ECW.
• Scan/make a copy of the patient’s insurance card/ID into their ECW chart.
• Answer all incoming calls and route them appropriately.
• Manage and control confidential documents including personnel, in/outgoing correspondences, and institutional and historical documents.
• Collect co-payments and prepare deposits for finance.
• Scan all labs and all patient documents into the patient ECW account daily.
• Coordinate and order supplies necessary for department operation.
• Email all residential counselors before 3 pm and call residences/clients two days before scheduled appointments.
• Perform general office duties, including filing incoming correspondence, disseminating information to appropriate parties, and maintaining files that contain patient applications following office procedures.
• Ensure confidentiality of records is maintained as per regulations.
• Serve as a liaison between Wellness Services and school personnel.
• Maintain good working relationships with all staff, clients, and visitors.
• Perform additional duties as assigned by the Program Director.
• Attend all meetings and annual in-services as required or mandated.

Requirements

• HS Diploma or equivalent
• Minimum two years related work experience
• OMH Peer Certification or Family Peer Specialist Certification preferred
• Knowledge of behavioral health services
• Strong organizational, communication, and interpersonal skills.
• Computer Skills – Using computers and computer systems to set up functions, enter data or process information.
• Documenting/Recording Information – Entering, transcribing, recording, storing, and maintaining information in written or electronic form.
• Ability to speak, read, and write the English language.
• Bilingual English/Spanish preferred

Skills

• Organizational skills
• Communication skills
• Interpersonal skills
• Computer Skills
• Documenting/Recording Information
• English language proficiency
• Bilingual English/Spanish

Experience Level

• Minimum two years related work experience

Education Level

• HS Diploma or equivalent