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About the Role

This role oversees the day-to-day management, productivity, and accountability of GIG workers, serving as a trainer and operational lead. It ensures clear understanding of weekly hours, work timing, and output expectations, with direct oversight of release summaries and production. The position also supports workforce flexibility, operational readiness, and training effectiveness through hands-on development, onboarding, and skill-building.

Responsibilities

Manage GIG workers by establishing clear expectations for weekly hours, planned work schedules, and availability.
Monitor billed hours against operational output, specifically release summaries and release production, and address variances in performance or productivity.
Track and report on worker productivity, utilization, and output to ensure alignment between time billed and work completed.
Follow up on barriers impacting performance, including system issues, process gaps, training needs, or workload-related challenges.
Provide direct coaching, performance guidance, and day-to-day direction to GIG workers to improve consistency, accountability, and results.
Act as a trainer within the buffer pool, delivering operationally focused, hands-on training beyond system-based learning.
Support onboarding of new hires and transitioning employees through a structured development process that bridges training to production readiness.
Build practical competencies through applied learning, coaching, observation, and reinforcement before independent floor assignment.
Standardize training approaches to improve speed to competency, quality, and consistency across teams.
Deploy experienced buffer pool resources into teams or queues experiencing workload spikes, backlogs, or service pressure.
Support service delivery by protecting SLAs, reducing queue overflow, and improving workforce flexibility without adding permanent headcount.
Provide dedicated training support for regulatory change, ensuring operational teams receive deeper instruction and guided adoption beyond standard rollout methods.
Partner with operations leaders to identify training gaps, workload trends, and development priorities across the broader team.
Reinforce leadership’s commitment to operational resilience, capacity management, and continuous improvement through practical support and field-based development.
Perform other related duties as assigned by management.
Adhere to established policies and procedures.

Requirements

Experience identifying training gaps, reinforcing applied learning, and building readiness beyond system-based training.
Supervisory experience in customs brokerage, trade operations, logistics, or a high-volume service environment is considered a strong asset.
Strong problem-solving and follow-up skills, with the ability to identify barriers impacting productivity and translate findings into practical actions.
Ability to work cross-functionally with operations leaders to support workload balancing, service levels, and regulatory readiness.

Location

HomeOffice Michigan
HomeOffice California
HomeOffice Colorado
HomeOffice Florida
HomeOffice Georgia
HomeOffice Illinois
HomeOffice Indiana
HomeOffice Kentucky
HomeOffice Louisiana
HomeOffice Maine
HomeOffice Maryland
HomeOffice Massachusetts
HomeOffice Mississippi
HomeOffice Missouri
HomeOffice New Jersey
HomeOffice New York
HomeOffice North Carolina
HomeOffice Ohio
HomeOffice Oregon
HomeOffice South Carolina
HomeOffice Tennessee
HomeOffice Texas
HomeOffice Vermont
HomeOffice Virginia
HomeOffice Washington
HomeOffice West Virginia
TX Houston - US029

Work Type

Full Time

Education Level

Bachelors Degree or equivalent in Business or Supply Chain Management
Bachelor’s degree in Business, Operations, Supply Chain, Training and Development, or a related field, or equivalent combination of education and operational experience.

Salary/Compensations

$21.63 to $33.41 USD

Benefits

Competitive compensation
Comprehensive benefits
Professional development

About the Company

Livingston is a market leader offering customs brokerage, international trade consulting, compliance and freight forwarding services around the world.
Livingston has over 3,000 employees at more than 90 key border crossings, sea ports, airports and other strategic locations in North America, Europe and Asia.
Our fast-paced and collaborative environment offers you the opportunity to work with leaders in the industry, receive recognition for achievements and develop your expertise in the complex and evolving world of trade.
At Livingston, we are committed to fostering a flexible, growth-oriented environment where you can thrive.
Our culture is built on respect, recognition, and collaboration, and we empower our team with trusted expertise, continuous learning opportunities, and long-term support.
We offer competitive compensation, comprehensive benefits, and a transparent pay philosophy aligned with market data and job-related factors.
Base salary is one component of our total rewards package which also includes incentive opportunities, benefits, and professional development.
Salary ranges are established by location and reflect relevant factors such as skills, experience, and market conditions.

Equal Opportunity

We are proud to be an inclusive employer and welcome applications from individuals of all backgrounds, experiences, and perspectives.
Inclusiveness makes us stronger and better at what we do.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin.
Livingston is an equal opportunity employer and committed to creating and sustaining an inclusive environment in which all individuals are treated with dignity, respect and one which reflects the diversity of the community in which we operate.
Accommodations are available for applicants and employees with disabilities throughout the recruitment process. If you require accommodations for interviews or other meetings, please advise when submitting your application.