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About the Role
Provide deskside IT support to our customer.
Responsibilities
- Address support tickets in the ticketing system
- Provide technical support to school staff and students
- Support and troubleshoot Windows desktops and laptops
- Troubleshoot, optimize, and reimage Chromebooks
- Install and troubleshoot printers, scanners, and projectors
- Work collaboratively with other technicians and IT staff to maintain documentation
- Prioritize daily activities based on ticket urgency and administrative requests
- Assist with additional IT-related tasks and projects as needed
Requirements
- 1–3 years of technical support experience (deskside preferred)
- 2+ years of customer service experience
- Strong knowledge of Windows OS and Chrome OS
- Experience using a ticketing system to manage support issues
- Valid driver’s license and access to a personal vehicle (local travel required)
Skills
- Windows OS
- Chrome OS
- Ticketing system usage
- Printer troubleshooting
- Scanner troubleshooting
- Projector troubleshooting
Location
- Lynbrook, NY - Long Island
Work Type
- Full-time
- On-site
Experience Level
- Entry Level
Education Level
- CompTIA A+ certification preferred
Benefits
- Medical, Dental and Vision Insurance
- 401k with company match
- PTO
About the Company
- Future Tech Enterprise, Inc. is a recognized leader in delivering enterprise IT solutions and services to commercial, federal, and global clients.
- Proud partners with technology innovators such as Dell Technologies, NVIDIA, Dell, Cisco, and others, helping our customers transform operations and drive digital modernization.
Equal Opportunity
- Employment decisions at Future Tech Enterprise, Inc. will be based on merit, qualifications, and abilities.
- Future Tech Enterprise, Inc. does not discriminate in employment opportunities or practices on the basis of race, color, religion, sex, national origin, age, disability, or any other characteristic protected by law.