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About the Role

The Service Coordinator is responsible for coordinating programs and services to help participants maintain a good quality of life and age in place, prioritizing a person-centric model of service delivery.

Responsibilities

• Coordinate programs and activities for eligible individuals on a group basis.
• Serve as a liaison to community agencies, network with community service providers, and seek out new services.
• Identify low-cost service providers and/or negotiate discounts.
• Monitor the ongoing provision of services from community agencies and document participant use.
• Manage the provision of supportive services where appropriate.
• Develop and maintain a Resource Directory of state and/or local service providers.
• Organize educational events on topics such as healthcare, agency support, and life skills.
• Promote participation and link eligible participants to events.
• Identify partners to provide health services and screenings to participants.
• Assist participants in building informal support networks.
• Engage volunteers within the community and/or property.
• Coordinate services for participants on an individual basis through a person-centered assessment, intervention, and monitoring process.
• Outreach to eligible individuals to provide program education and offer enrollment.
• Regularly engage participants to identify needs and make referrals to community agencies.
• Conduct telephonic and/or in-person participant assessments and screenings.
• Collaborate and communicate appropriate information with care and service colleagues.
• Provide quality customer service to eligible individuals.
• Assist participants in acquiring and utilizing desired community services.
• Adhere to a follow-up and monitoring schedule.
• Perform miscellaneous and specially requested tasks as needed.
• Participate in the implementation of grants or special programs.
• Build rapport with participants while maintaining professional boundaries.
• Manage time independently, completing required tasks and documentation within identified time frames.
• Work autonomously and as part of a team.
• Respond to all communications in a timely and professional manner.
• Accurately record labor time according to program and employer policy.
• Complete timely electronic and written documentation within required systems.
• Complete all required forms with participants.
• Complete Care Plans and monitor plans with participants.
• Submit documentation needed for funder and quality Performance Reports.

Requirements

• High School Diploma or GED required.
• Two or more years of experience in social service delivery with elderly, people with disabilities, and/or family population.
• Demonstrated working knowledge of supportive services and other resources in the area served by the project.
• Demonstrated ability to advocate, organize, problem-solve, and provide results for participants.
• Good communication, comprehension and interpersonal skills.
• Working knowledge of Windows, Microsoft Office Suite and World Wide Web.
• Must adhere to all policies, procedures, terms and conditions set forth in the National Church Residences’ Employee Information Guide (EIG) and any facility handbook.
• Must adhere to corporate compliance, drug free workplace, safe work practices, and all federal, state, local regulations and laws.
• Ensures all care is provided with respect and dignity for individuals.
• Reports all complaints made by individuals and/or families to appropriate supervisors.
• Reports all allegations of abuse, misappropriation of funds/individual property and/or any other corporate compliance issues.
• Advocates for individuals’ personal preferences and right to self-determination.
• Completes all annual education requirements timely.
• Exhibits behavior as set forth by the Code of Conduct in the performance of duties.
• Ability to apply common sense understanding to carry out detailed instructions.
• Ability to perform math skills including adding, subtracting, multiplying, and dividing.
• Ability to perform basic arithmetic operations with money.
• Ability to perform operations with the assistance of a calculator or Excel spreadsheet.
• Ability to speak, read, write and understand English.

Skills

• Communication skills
• Comprehension skills
• Interpersonal skills
• Computer literacy
• Time management
• Problem-solving

Location

• Onsite

Work Type

• Full-time

Experience Level

• Two or more years of experience

Education Level

• High School Diploma or GED
• Bachelor's degree in social work or a related field (preferred)

About the Company

• National Church Residences is an organization with divisions that provide services to participants.

Equal Opportunity

• All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, ancestry, military status, disability, genetic information and/or any other characteristics protected by applicable law.