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About the Role

We are looking for a full-time Product Manager to help charities connect with more supporters and enable donors to discover, support, and give to causes they care about. You will shape products and experiences that reduce friction, build trust, and foster a lifelong journey of generosity, making CanadaHelps the destination for giving in Canada. Reporting to the VP, Product & Experience, you'll work closely with cross-functional teams to discover customer needs, prioritize opportunities, and deliver products that create measurable value.

Responsibilities

• Develop a deep understanding of donors, charities, and their needs through customer research, analytics, market insights, and experimentation to inform product strategy and prioritization.
• Translate customer, market, and business insights into product opportunities that create measurable value for donors, charities, and CanadaHelps.
• Define the product strategy, roadmap, and priorities for your product area, partnering with Design, Engineering, and stakeholders to deliver measurable customer and business outcomes.
• Own product delivery in partnership with Design, Engineering, Marketing, Analytics, Customer Success, and other cross-functional teams, balancing customer value, business priorities, and technical feasibility.
• Proactively identify and communicate delivery risks, scope changes, and trade-offs, adapting plans and approaches to keep release goals and outcomes on track.
• Own the end-to-end donor (D2C) journey, identifying opportunities to improve acquisition, activation, engagement, retention, and overall customer value.
• Write clear product requirements, prioritize and manage the product backlog, and partner with Engineering and Design throughout discovery, delivery, launch, and continuous improvement.
• Measure product performance using data, customer feedback, and experimentation, continuously learning and iterating to improve outcomes.
• Stay informed on emerging trends in fundraising, technology, AI, and digital product management, bringing forward new ideas that improve our products and customer experience.
• Foster a collaborative, customer-centric product culture by building strong relationships, communicating effectively, and influencing decisions across teams.

Requirements

• Bachelor's degree in Business, Computer Science, Engineering, Human-Computer Interaction, or a related field (or equivalent practical experience).
• 4+ years of experience managing digital products from discovery through delivery.
• Experience defining product strategy, roadmaps, and success metrics, and using data to measure outcomes and inform decisions.
• Strong customer discovery skills, with experience using research, analytics, and experimentation to inform product decisions.
• Experience prioritizing product backlogs and partnering with Engineering, Design, and cross-functional teams to balance customer value, business priorities, and technical feasibility.
• Strong communication and stakeholder management skills, with the ability to influence without direct authority.
• Experience using Agile product management tools such as Jira, Confluence, Aha!, or similar.
• Experience using product analytics tools to measure customer behaviour and product performance.
• A passion for using technology to create meaningful impact for customers, charities, and communities.

Skills

• Customer research
• Analytics
• Market insights
• Experimentation
• Product strategy
• Roadmap definition
• Agile product management
• Jira
• Confluence
• Aha!
• Product analytics
• Customer behaviour measurement
• Communication
• Stakeholder management

Location

• Remote
• Toronto

Work Type

• Full-time
• Remote
• Hybrid

Experience Level

• 4+ years of experience managing digital products

Education Level

• Bachelor's degree in Business, Computer Science, Engineering, Human-Computer Interaction, or a related field (or equivalent practical experience)

Salary/Compensations

• $90,000 - $100,000

About the Company

• CanadaHelps believes in the power of generosity and aims to foster a world where everyone can thrive.
• We offer a flexible, inclusive environment built on growth, ambition, and shared success.
• CanadaHelps provides comprehensive giving solutions for donating to any charity in Canada and partners with charities to ensure they have the tools they need.

Equal Opportunity

• At CanadaHelps, we commit to pursuing deliberate efforts to ensure that our company is a place where differences are welcomed, different perspectives are respectfully heard and where every individual feels a sense of belonging and inclusion.
• CanadaHelps does not use AI-enabled tools to screen, assess, rank, or select candidates in our recruitment process. Our hiring teams make all hiring decisions.