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About the Role

Serve as a key point of contact for customers, coordinate communication between clients and field technicians, maintain accurate records, and provide dispatch support for construction start-up departments.

Responsibilities

• Answer incoming customer calls professionally and friendly.
• Respond promptly to customer emails and service requests.
• Schedule and communicate start-up appointments with customers.
• Notify customers of technician arrival times and provide status updates.
• Assist with dispatching technicians and adjusting schedules.
• File completed start-up reports to appropriate SharePoint folders.

Requirements

• Previous experience in customer service, dispatching, construction administration, or office support.
• Strong verbal and written communication skills.
• Excellent organizational skills and attention to detail.
• Proficiency with Microsoft Outlook, SharePoint, and computer-based scheduling or service management software.

Skills

• Customer service
• Dispatching
• Construction administration
• Office support
• Communication
• Organization
• Attention to detail
• Microsoft Outlook
• SharePoint

About the Company

• Supporting our construction start-up departments.

Equal Opportunity

• Equal Opportunity Employer and Drugfree Workplace.