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About the Role

As a Case Manager working with Bronx Family Network in a DHS shelter within NYC, your role is to provide comprehensive support to residents, including needs assessment, case management, and crisis intervention. The Case Manager also plays a crucial role in connecting clients with community resources and advocating for their well-being. You will help clients address their needs and transition to permanent housing through direct service or referrals.

Responsibilities

• Conduct assessments to determine client needs and develop individualized Independent Living Plan (ILP).
• Provide ongoing case management support.
• Conduct weekly/bi-weekly ILP with clients and document meetings in CARES within 48 hours.
• Conduct weekly/bi-weekly unit inspections and document/upload into CARES.
• Check and respond to work-related emails daily.
• Assist and accompany clients with housing search, viewings, job search, and opening their PA case.
• Maintain written and oral communication of incidents per policies in CARES.
• Ensure accurate and timely documentation of client information, including intake forms and progress notes.
• Connect clients with appropriate community resources, such as housing, healthcare, and social services.
• Advocate for client needs.
• Educate clients on topics such as budgeting, landlord-tenant relations, and healthy living practices.
• Adhere to shelter policies, DHS and OTDA regulations, and reporting requirements.
• Work closely and effectively with shelter staff and other service providers and clients to ensure coordinated care.
• Manage a caseload of 20-25 cases and keep accurate and up-to-date records.
• Assist clients with referrals to medical/human services providers in the community.
• Perform general administrative functions such as answering phones, completing reports, and serving food.
• Report any problems to the shelter director.
• Perform other related duties as assigned or requested by the shelter director.

Requirements

• Bachelor’s degree in a relevant field (social work, psychology, or human services) from an accredited Institution.
• Minimum 2 years of Case Management Experience.
• Experience working with homeless or underserved populations.
• Familiarity with community resources.
• Familiarity with local housing resources, public benefits, and community based services.
• Proficiency in Microsoft Office and CARES case management software.
• Excellent oral and written communication skills.
• Excellent organizational skills.
• Excellent time management skills.
• Ability to sit and/or stand for long periods.
• Ability to walk the building and go up the stairs in the event of an emergency.
• Speaking and hearing ability sufficient to communicate effectively by phone or in person at normal volumes.
• Vision adequate to observe video surveillance, read correspondence, computer screens, forms, etc.
• Ability to travel using public transportation to other BXFN offices or other facilities.
• Collaborate with co-workers, supervisors, and interdepartmental staff to align with the company's mission and improve operations.
• Respond to the practical, emotional, and spiritual needs of residents and staff.
• Adjust priorities for emergencies and keep supervisors informed of important developments.

Skills

• Case Management
• Needs Assessment
• Crisis Intervention
• Community Resource Connection
• Advocacy
• Goal Setting
• Trust Building
• Accountability
• Independent Living Plan (ILP) Development
• Documentation (CARES)
• Unit Inspection
• Email Communication
• Housing Search Assistance
• Job Search Assistance
• Public Benefits Assistance
• Incident Reporting
• Client Information Management
• Budgeting Education
• Landlord-Tenant Relations Education
• Healthy Living Practices Education
• Shelter Policy Adherence
• DHS Regulations Adherence
• OTDA Regulations Adherence
• Reporting Requirements Adherence
• Interpersonal Communication
• Teamwork
• Administrative Functions
• Problem Reporting
• Microsoft Office Proficiency
• CARES Case Management Software Proficiency
• Bilingual (English/Spanish) preferred

Location

• Bronx, NY 10458

Work Type

• Full Time
• Onsite

Experience Level

• Minimum 2 years of Case Management Experience

Education Level

• Bachelor’s degree in social work, psychology, or human services

Salary/Compensations

• $50,000.00 - $50,000.00 Salary/year

About the Company

• BXFN is an equal-opportunity employer.

Equal Opportunity

• BXFN is an equal-opportunity employer.