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About the Role

Clarivate is a global leader committed to innovation and collaboration, offering an environment where you can thrive both professionally and personally. We prioritize excellent work-life balance through a flexible hybrid work model, empowering you to work effectively while maintaining harmony in your life. Our Tokyo office, located on the 18th floor, provides breathtaking views of the city, creating an inspiring space for creativity and teamwork. Join a diverse, forward-thinking organization that values your growth and contributions as we shape the future together. We are looking for a Product Consultant to join our Intellectual Property (IP) team in Tokyo. In this role, you will work closely with current and prospective customers to understand their business needs and demonstrate how Clarivate’s IP solutions can help address their challenges. Leveraging your product expertise, you will deliver impactful presentations and product demonstrations, provide trusted consultative guidance, and help customers realize the full value of our solutions. You will collaborate with a team of four professionals and report to the Senior Manager, Solution Consulting. We would love to speak with you if you have experience in customer-facing consulting, solution presentations, and aligning technology solutions to customer needs.

Responsibilities

Work closely with sales and marketing team, to support and lead the sales cases and marketing activities.
Work with external vendors as needed, to expand or improve comprehensiveness of our solutions.
Good interpersonal communication skills and ability (incl. English & Japanese) to collaborate with both internal and external stakeholders.
Understand deeply product capability of Salesforce platform and customer needs of IP, effectively presenting the value proposition of our solutions.
Deliver pre-sales projects, ensuring alignment with customer objectives and deliver desired outcomes.
Design and present product solutions that meet customer requirements and demonstrate the value of our solution to that customer/prospect.
Document and maintain accurate records of client interactions, requirements and feedback.
Serve as a primary point of contact for key customer accounts during the pre-sales stage, building strong relationships and ensuring effective communication.
Analyze customer feedback and challenges to recommend opportunities for product enhancements that drive value and improve user experience.
Participate in the strategic planning of product consulting services, ensuring alignment with company objectives and customer needs.
Identify, develop, and share best practices, case studies, and process improvements across the global team.
Provide market and customer feedback to Product Management, Marketing, and other cross-functional partners.
Review competitive intelligence to understand and be able to defend our solutions and capabilities against competitive offerings.
Contribute to request for information and proposal (RFI/RFP) responses.
Contribute to successful customer trials and proof of concepts and similar engagements.

Requirements

Bachelor's Degree or Equivalent
2 years (or more) of experience in implementation or business consulting based on Salesforce (either in-house or to client).
Native Japanese level to handle the client facing works and deep involvement in the sales cases.

Skills

Experience using English in business.
Knowledge of IP (Patent or Trademark) operations or contents.

Location

Tokyo

Work Type

Hybrid
Full-time

Experience Level

2 years (or more) of experience in implementation or business consulting based on Salesforce (either in-house or to client).

Education Level

Bachelor's Degree or Equivalent

About the Company

Clarivate is a global leader committed to innovation and collaboration, offering an environment where you can thrive both professionally and personally.
We prioritize excellent work-life balance through a flexible hybrid work model, empowering you to work effectively while maintaining harmony in your life.
Our Tokyo office, located on the 18th floor, provides breathtaking views of the city, creating an inspiring space for creativity and teamwork.
Join a diverse, forward-thinking organization that values your growth and contributions as we shape the future together.

Equal Opportunity

At Clarivate, we are committed to providing equal employment opportunities for all qualified persons with respect to hiring, compensation, promotion, training, and other terms, conditions, and privileges of employment. We comply with applicable laws and regulations governing non-discrimination in all locations.