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About the Role

Infrastructure Engineers build the foundation for Ivo’s entire platform, ensuring uptime, reliability, and performance end-to-end. This role involves designing failover and disaster recovery systems, implementing security controls, and building observability tools. You will be deeply embedded into the engineering team, with opportunities to push the frontiers of AI and LLMs.

Responsibilities

• Own uptime, reliability, and performance end-to-end
• Define and enforce SLI, SLO and SLA targets
• Design failover + disaster recovery that actually works in real scenarios
• Turn data residency requirements into real systems (geo-fencing, regional isolation, etc.)
• Implement security controls that pass audits and don’t slow the product to a crawl
• Build observability that answers: what, why and how often it broke
• Lead incident response + write postmortems that make people actually read

Requirements

• Minimum 2 years of non-academic experience in an infrastructure role
• Thinks in failure modes
• Designs systems that keep working anyway
• Can translate “this clause in a contract” into actual infrastructure constraints
• Excited about LLMs
• Experience working in a startup environment is preferred but not required
• Excited about the adventure of building a company

Skills

• Site Reliability Engineering
• Infrastructure
• Uptime
• Reliability
• Performance
• SLI
• SLO
• SLA
• Failover
• Disaster Recovery
• Data Residency
• Geo-fencing
• Regional Isolation
• Security Controls
• Audits
• Observability
• Incident Response
• Postmortems
• LLMs

Location

• San Francisco

Work Type

• Onsite
• Full-time

Experience Level

• Minimum 2 years of non-academic experience

Salary/Compensations

• Competitive Compensation
• Final offer details are determined based on experience, expertise, and overall fit.

Benefits

• Equity: Meaningful ownership in a company that's scaling fast
• Relocation and Visa Support: We also offer relocation assistance for successful applicants moving to SF, as well as support for visa and green card applications where applicable.
• Health & Wellness: Comprehensive medical, dental, and vision plans to suit the needs of you and your family.
• Flexible Spending & Insurance: Access to HSA and FSA accounts, plus life insurance coverage.
• 401(k) Program: Save for the future with our 401(k) program.
• Commuter Benefits: We help make getting to and from the office easier and more convenient.
• Unlimited PTO: So you can take the time you need to recharge, stay healthy, and bring your best self to work.
• Office Perks: Enjoy a vibrant Downtown San Francisco office with catered lunch five days a week, premium snacks and coffee, an in-building gym, and a dog-friendly environment.

About the Company

• Every civilization runs on the same infrastructure: agreements between people who don't fully trust each other. Sumerians pressed them into clay. Romans carved them into stone. We bury them in 80-page PDFs. The way those agreements are reviewed hasn't changed in four thousand years - a human reads the whole thing and tries not to miss anything. We're building the AI that finally changes that. Ivo is the contract intelligence platform of choice for companies like Uber, Meta, Canva, IBM, and Shopify. We recently raised our Series B and have grown 800% over the last 12 months.
• Engineers at Ivo are inventors. Ivo was first-to-market with: An AI agent that lives in MS word and edits the document for you [2023], Ditching imprecise embeddings models in favor of agentic RAG [2023], Large-scale LLM-based legal fact extraction [2024], A legal assistant that can search large contract databases, without sacrificing accuracy [2024], Clustering legal documents descended from the same family [2025], Automatic deviation analysis to locate buried risk in huge contract databases [2025], Merging contracts with their amendments to make a time series of “composite” contracts (a customer actually cried when we showed her this) [2025].
• We launched in early access in 2023. Since then, we’ve had an incredible response from the market and are growing rapidly. We 6x'd in ARR in the last 12 months. Our clients include companies like Uber, Reddit, IBM, Canva, Pinterest, WordPress, and more. We're happy to share more details with candidates who go through our interview process.
• Startups are very hard, especially if they’re growing fast. You’ll have a ton of responsibility, and there’s always an enormous amount of stuff to do. It’s hard work but the payoff is uncapped.

Equal Opportunity

• Ivo is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.