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About the Role

The Office Representative assists in the coordination of care by providing scheduling, registration, and general clerical support to a medical practice or facility. Works under the general direction of the Practice Manager or other facility leader.

Responsibilities

• Greets visitors in person and on the phone promptly, using professional and courteous customer service skills.
• Refers emergent/sick calls to appropriate office staff for assessment.
• Takes complete messages or directs calls appropriately.
• Registers and pre-registers patients presenting for care.
• Explains procedures to patient or caregivers.
• Collects all pertinent data for each account to generate accurate billing.
• Verifies insurance ID cards and eligibility at each registration date.
• Maintains working knowledge of insurance carrier, Medicare and Medicaid requirements.
• Completes Medicare questionnaires and reviews for completeness.
• Collects patient payments and posts to correct account promptly.
• Follows copay collection procedures.
• Documents payment methods and issues receipts for payment.
• Verifies the cause of injury for no-fault and worker's compensation visits.
• Schedules patient appointments to coincide with provider/facility hours and scheduling guidelines.
• Completes patient appointment cards.
• Reschedules appointments as needed.
• Generates appointment schedules.
• Follows office policies and insurance guidelines when making or receiving referrals.
• Follows billing, E/M, charging guidelines, ICD-9 coding guidelines and CPT as required.
• Complies with HIPAA, infection control and all MVHS, Medical Group and office policies.
• Supports and adheres to the Patient Centered Medical Home and other initiatives.
• Actively participates in meetings and educational programs as assigned.
• Performs related duties as assigned.

Requirements

• High school diploma or equivalent.
• 2-3 years of experience working in a medical office.
• Knowledge of medical coding and medical terminology.
• Knowledge of MS Office and EMR.
• Accurate data entry skills.
• Outstanding interpersonal, customer service, written and verbal communication skills.

Skills

• MS Office
• EMR
• Medical coding
• Medical terminology
• Data entry
• Interpersonal skills
• Customer service
• Written communication
• Verbal communication

Work Type

• Full-Time

Experience Level

• 2-3 years

Education Level

• High school diploma or equivalent

Salary/Compensations

• $17.00 - $23.00 - Per Hour

Equal Opportunity

• Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.