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About the Role

Reporting to the Senior Project Manager, Architecture & Business Engagement team, this role leads the planning, design, and implementation of IT solutions. The Business Systems Consultant & Architect is responsible for architecture reviews, support, requirements analysis, and designing holistic solutions to enhance client experience and optimize technology use.

Responsibilities

• Shape and define projects through the development of timely artifacts, including planning materials, work plans, reports, briefing notes, and presentations.
• Conduct research and analysis to support strategic discussions or technology solution development and implementation.
• Lead and guide staff and teams on best practices for future strategic goals.
• Provide specialized design services, technical advice, and expertise to support divisional units.
• Implement detailed plans and recommend policies/procedures regarding program-specific requirements.
• Handle confidential information affecting the Division and its resources.
• Prepare and present reports to management supporting recommendations on changes/improvements in business process, training, and service standards.
• Participate in IT systems and infrastructure assignments within municipal IT systems architecture, standards setting, policy development, and infrastructure design.
• Stay updated on new developments in IT infrastructure, architecture, development, integration, business intelligence, databases, data warehousing, cloud/on-premises/hybrid infrastructure strategies, AI, and related technologies.
• Provide IT business support, consultation, and coordination to all units within the Division.
• Resolve escalated issues.
• Act as a liaison between business units and IT teams, leading meetings and workshops to capture business requirements and translate them into IT solutions.
• Document, analyze, and optimize business processes, conduct system requirements engineering, data flow analysis, and workflow mapping.
• Discuss development and operational recommendations in clear, non-technical terms.
• Conduct business and technical analysis to assess information requirements and evaluate existing/proposed systems modifications.
• Recommend changes based on performance, cost-benefit analysis, legislated requirements, maintenance, and optimization assessments.
• Conduct initial assessment, requirements collection, feasibility study, business analysis, and preliminary/detailed solution design for assigned projects.
• Analyze and troubleshoot complex issues within applications, providing recommendations for long-term improvements.
• Develop and present effective concepts, designs, templates, and reports to management.
• Recommend effective and efficient solutions by researching current system capabilities, performing environmental scans, defining technology options, and breaking down business requirements into detailed design specifications.
• Develop or contribute to technology solution and project artifacts, including product visions, use cases, data models, business plans, and project plans.
• Develop or contribute to purchasing-related artifacts, including business cases, project charters, RFPs, and RFQs.
• Evaluate proposals and/or bids and make recommendations for contract awards.
• Coordinate work between stakeholders for IT system investigations, modifications, and improvements.
• Work with staff, consultants, and contractors during design, development, and implementation stages to ensure quality and compliance.
• Assist with the management of projects and portfolios from inception to completion.
• Analyze work performance of internal and external service providers regarding quality, timeline, cost, and task completion.
• Provide work direction to project teams.
• Track procedure and policy compliance associated with deliverables and contractual documentation.
• Conduct business and technical architecture development and reviews for on-premises, Cloud, or hybrid systems.
• Apply architectural frameworks and concepts, provide input, and support architectural practices, technical standards, and policies.
• Support the divisional architecture review process by gathering and validating documentation for governance bodies.
• Provide leadership in technology initiatives, assess design options, and offer advice throughout the development lifecycle.
• Support onboarding and procurement of new systems.
• Perform data management tasks such as data governance, data stewardship, data quality management, and architecture/design of data-related solutions.
• Create project reports, presentations, business cases, and systems documentation.
• Deliver presentations to development teams and client audiences.
• Develop and maintain documentation for configurations, processes, and procedures.
• Quickly gain knowledge in new areas and become a productive contributor.
• Develop ongoing positive working relationships within Technology Services and with client/partner Divisions.
• Foster collaboration and service excellence in cross-functional teams.
• Function as a trusted advisor to senior leadership.
• Build collaborative relationships with City stakeholders and senior management.
• Assist stakeholders in recognizing where Technology Services can add value.
• Foster and manage external partner relationships.
• Manage large, complex contracts to deliver transformation programs and value.

Requirements

• Post-secondary education in Computer Science, Information Technology or a related discipline or an approved equivalent combination of education and/or experience.
• Extensive experience as a principal architect for infrastructure and business applications.
• Considerable experience with enterprise IT delivery, cybersecurity principles, compliance solutions, compliance reporting, audit preparation, and integrating cloud-based solutions.
• Considerable experience in the practical application of security processes, standards, and methodologies, including secure architecture and design.
• Considerable experience with large-scale rollouts of SaaS, on-premises, or hybrid solutions, including architecture, design, data ingestion, role-based permissions, security, and integrations.
• Considerable experience designing and implementing configurations, customizations, and integrations to meet business needs and improve operational efficiency in multiple SaaS, on-premises, or hybrid solutions.
• Ability to focus on Customer Experience and Usability.
• Demonstrated change management skills, including the ability to create concise and clear user guides.
• Strong teamwork, interpersonal, and collaboration skills in diverse environments.
• Ability to develop and maintain positive working relationships with clients, vendors, and cross-functional teams.
• Ability to provide effective communication, coaching, training, and user support for staff.
• Ability to manage priorities independently, execute tasks efficiently, and adapt to operational needs.
• Ability to deliver high-quality customer and business consultant & architecture service.
• Ability to support staff in understanding architecture and aligning business processes with organizational goals.
• Ability to apply project management, analytical, and problem-solving skills.
• Ability to prepare accurate artifacts and documentation to support operational and business needs.

Skills

• Business Systems Architecture
• IT Solutions Design
• Requirements Analysis
• Infrastructure Design
• Cloud Strategies
• On-premises Strategies
• Hybrid Infrastructure Strategies
• Data Warehousing
• Business Intelligence
• AI
• Project Management
• Change Management
• Vendor Management
• Relationship Management
• SaaS Solutions
• Cybersecurity Principles
• Compliance Reporting
• Audit Preparation
• Data Governance
• Data Stewardship
• Data Quality Management
• Master Data Management

Location

• 60 Tiffield Road

Work Type

• Full-time
• Permanent

Experience Level

• Extensive experience as a principal architect
• Considerable experience with enterprise IT delivery
• Considerable experience with security processes
• Considerable experience with large-scale rollouts
• Considerable experience designing and implementing configurations

Education Level

• Post-secondary education in Computer Science, Information Technology or a related discipline or the approved equivalent combination of education and/or experience.

Salary/Compensations

• $105,241 - $160,649.00

About the Company

• The City is an equal opportunity employer, dedicated to creating a workplace culture of inclusiveness that reflects the diverse residents that we serve.
• The City of Toronto is committed to creating an accessible and inclusive organization.
• We are committed to providing barrier-free and accessible employment practices in compliance with the Accessibility for Ontarians with Disabilities Act (AODA).

Equal Opportunity

• The City is an equal opportunity employer, dedicated to creating a workplace culture of inclusiveness that reflects the diverse residents that we serve.
• Learn more about the City’s commitment to employment equity.
• Should you require Code-protected accommodation through any stage of the recruitment process, please make them known when contacted and we will work with you to meet your needs.
• Disability-related accommodation during the application process is available upon request.
• Learn more about the City’s Hiring Policies and Accommodation Process.