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About the Role

New York Road Runners is seeking an adaptable, outgoing, motivated, and experienced RUNCenter Associate to support bib assignment/distribution, premium distribution, general runner inquiries, and day-to-day RunCenter operations. This role involves treating each runner with respect and dignity, finding solutions, and promoting the NYRR brand and mission. The position will be primarily based at the RunCenter but will also require support at larger NYRR events and other organizational events.

Responsibilities

Demonstrate passion and commitment to the New York Road Runners brand and core values.
Set the standard for excellence in customer service.
Participate in morning meetings or check in at the start of each shift to learn assigned roles and pertinent information.
Assign race bibs using NYRR registration system and distribute race premiums.
Track race premium inventory by performing daily inventory counts.
Assist with event set-up and day-to-day RunCenter Operations.
Assist runners with race registration, membership, and other transactions.
Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments.
Act as a brand ambassador by creating a fun experience through positive runner interactions.

Requirements

1 year Customer Service experience preferred.
Prior event, race day, or fitness experience is a plus but not required.
Proficient in Microsoft Office Suite (Word, Excel, Power Point, Outlook).
Strong attention to detail.
Excellent written and verbal communication skills.
Punctual and dependable with a strong work ethic.
Must be flexible, proactive, and organized.
Must be available to work weekends and all larger NYRR events: NYC United Half, RBC Brooklyn Half & TCS New York City Marathon.
Professionally able to handle escalated customer service or personnel issues while upholding NYRR values.
Passion for NYRR, community events, fitness, or running culture.
Must be self-motivated, results-oriented; ability to manage multiple priorities and deadlines.
Must be able to lift up to 25 lbs.

Skills

Microsoft Office Suite (Word, Excel, Power Point, Outlook)
Attention to detail
Written communication skills
Verbal communication skills
Customer service
Brand ambassadorship
Multi-lingual skills a plus

Location

New York City

Work Type

Onsite
Event support

Experience Level

1 year Customer Service experience preferred

Salary/Compensations

$22.00 per hour

About the Company

New York Road Runners (NYRR) was founded in 1958 and has grown into the world’s premier community running organization.
NYRR's vision is to build healthier lives and stronger communities through the transformative power of running.
NYRR's year-round offerings of races, community events, programs, and training resources provide hundreds of thousands of people with the motivation, know-how, and opportunities to start running and keep running for life.
NYRR's premier event, the famed TCS New York City Marathon, attracts the world’s top professional runners and committed amateurs alike, while also raising millions of dollars annually for charity and driving economic impact for New York City.
NYRR is equally committed to the runners of tomorrow, passionately providing youth fitness programs that educate and inspire children in underserved communities in New York City, nationwide, and around the world.
Headquartered in New York City, NYRR is a 501(c)(3) organization.
The Strategic Partnerships & Runner Products Department includes the Business Development and Strategic Partnerships team, the Runner Products and Services team, and the Professional Athlete Group.
The Business Development and Strategic Partnerships team secures and manages mission-aligned partnerships providing revenue, value-in-kind and strategic support for advancing NYRR's mission.
The Runner Products and Services team enhances the training, racing, and community experience through in-person runner training, tailored customer service, and community engagement at the NYRR RUNCENTER.
The Professional Athlete Group develops and programs for professional and sub-elite runners, including wheelchair athletes.

Equal Opportunity

New York Road Runners is an Equal Opportunity Employer.
At New York Road Runners, we are committed to building an inclusive, diverse workplace by finding the best candidate for the job.
We understand that skills come from a variety of different backgrounds.
Checking off every single requirement on our job description is not necessary to apply.
If you think you are a good fit and have a passion for the work we do, please submit your application.
We are eager to learn about your experience and skills!
You may be the right candidate for this or other open positions.