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About the Role

This role supports event operations by assigning race bibs, distributing premiums, and providing customer service to runners and spectators. The position requires a passion for the NYRR brand and its core values, acting as a brand ambassador to create a positive event experience.

Responsibilities

• Assign race bibs using NYRR registration system and distribute race premiums at weekly races
• Assist with event set-up and break down the bib & premiums assignment station
• Attend day and evening week/weekend events as necessary to assist with all customer-service-related issues and inquiries
• Work with event staff when needed to ensure all customer inquiries are answered and each runner is satisfied
• Engage with runners and spectators and provide accurate information about the specific event and New York Road Runners
• Act as a brand ambassador to create a fun experience through positive runner interactions
• Demonstrate passion and commitment to the NYRR brand and core values: vision, excellence, teamwork, passion, innovation, challenge

Requirements

• Minimum of 1 year Customer Service experience
• Prior event, race day or fitness experience is a plus but not required
• Proficient in Microsoft Office Suite (Word, Excel, Power Point, Outlook)
• Strong attention to detail
• Excellent written and verbal communication skills
• Punctual and dependable with a strong work ethic
• Must be flexible, proactive, and able to adapt to changing race day needs
• Passion for NYRR, community events, fitness, or running culture
• Candidate should be an organized team player with a personable manner, excellent customer service and problem-solving skills
• Ability to work with a diverse group of staff and participants
• Must be self-motivated, results oriented
• Ability to manage multiple priorities and deadlines
• Must be able to lift up to 25 lbs.
• Must be available to work at least 90% of scheduled race days in each calendar quarter
• Flexibility for weekend and holiday events is essential as race days typically occur on weekends and include early mornings
• Shift start times vary and can be as early as 4am

Skills

• Customer Service
• Microsoft Office Suite (Word, Excel, Power Point, Outlook)
• Attention to detail
• Written communication skills
• Verbal communication skills
• Work ethic
• Flexibility
• Proactive
• Adaptability
• Passion for NYRR, community events, fitness, or running culture
• Team player
• Personable manner
• Problem-solving skills
• Self-motivated
• Results oriented
• Ability to manage multiple priorities and deadlines
• Multi-lingual skills a plus

Location

• New York City

Work Type

• Event-based
• Weekend events
• Early mornings

Experience Level

• Minimum of 1 year Customer Service experience

Education Level

• Any combination of education, training or experience that provides the required knowledge, skills, and abilities

Salary/Compensations

• $22.00 per hour

About the Company

• New York Road Runners (NYRR) was founded in 1958 and has grown into the world’s premier community running organization.
• NYRR's vision is to build healthier lives and stronger communities through the transformative power of running.
• NYRR's year-round offerings of races, community events, programs, and training resources provide hundreds of thousands of people with the motivation, know-how, and opportunities to start running and keep running for life.
• NYRR's premier event, the famed TCS New York City Marathon, attracts the world’s top professional runners and committed amateurs alike, while also raising millions of dollars annually for charity and driving economic impact for New York City.
• NYRR is equally committed to the runners of tomorrow, passionately providing youth fitness programs that educate and inspire children in underserved communities in New York City, nationwide, and around the world.
• Headquartered in New York City, NYRR is a 501(c)(3) organization.
• To learn more, please visit www.nyrr.org.

Equal Opportunity

• New York Road Runners is an Equal Opportunity Employer
• At New York Road Runners, we are committed to building an inclusive, diverse workplace by finding the best candidate for the job.
• We understand that skills come from a variety of different backgrounds.
• Checking off every single requirement on our job description is not necessary to apply.
• If you think you are a good fit and have a passion for the work we do, please submit your application.
• We are eager to learn about your experience and skills!
• You may be the right candidate for this or other open positions.