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About the Role

This job handles customer inquiries by telephone, email, and in person from individual members, groups, providers, and brokers in a customer service center. It involves troubleshooting and resolving customer complaints, ensuring timely and quality responses.

Responsibilities

• Resolve customer inquiries and complaints via written, telephonic, and face-to-face communication in a timely and accurate manner.
• Prepare adjustments for services not properly processed, either systematically, or by forwarding to the appropriate area for follow up and resolution.
• Meet all production, quality, and adherence standards.
• Attend all required training classes.
• Elevate issues to next level of supervision, as appropriate.
• Maintain accurate records, including timekeeping records.
• Perform other duties as assigned or requested.

Requirements

• High School Diploma or GED.
• 6 months of Customer Service in a customer-facing role.
• Ability to handle many tasks simultaneously and respond to customers and their issues promptly and professionally.
• Ability to take direction and navigate through multiple systems simultaneously.
• Ability to maintain composure under stressful and fast-paced conditions.
• Ability to communicate complex information in a simple, customer-facing way.
• Compliance with ethical and legal standards, code of business conduct, and company policies.
• Compliance with HIPAA and data security guidelines.

Skills

• Knowledge of principles and processes for providing customer service, including customer needs assessment and meeting standards.
• Strong written and verbal communication skills.

Location

• Office-based

Work Type

• Office-based
• Teaches/Trains others regularly

Experience Level

• 6 months of Customer Service in a customer facing role

Education Level

• High School Diploma or GED

Salary/Compensations

• $19.39 - $24.19

About the Company

• United Concordia Dental is a company that provides dental insurance and services.
• Highmark Health and its affiliates prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities and prohibit discrimination against all individuals based on any category protected by applicable federal, state, or local law.
• We endeavor to make this site accessible to any and all users.

Equal Opportunity

• Highmark Health and its affiliates prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities and prohibit discrimination against all individuals based on any category protected by applicable federal, state, or local law.