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About the Role

The Account Executive is responsible for developing and implementing comprehensive account plans to ensure client satisfaction and long-term partnerships. This role requires anticipating client needs, delivering exceptional results, and building high-performing teams to achieve operational excellence, sustainable revenue growth, and profitability.

Responsibilities

• Executes the vision and strategy of the account plan, ensuring client objectives and interests are consistently met and exceeded.
• Acts as a Strategic Partner by connecting teams across regions and services, driving fundamental mindset and bringing strategic direction to complex client relationships.
• Demonstrates Proactive Leadership by anticipating client needs and positioning teams for success.
• Develops, manages, and implements Voice of the Customer (VOC) programs to gain client input and ensure strategic alignment.
• Responds to client issues with expedient, professional solutions that strengthen long-term partnerships.
• Maintains Strategic Accountability by staying informed on major work initiatives without micromanaging.
• Ensures the hiring of the best qualified candidates for all roles on the account.
• Builds actionable and measurable career development plans for all direct reports.
• Drives Best Practices on account while bringing in external speakers and off-account experts to enhance team capabilities.
• Updates Metro Plans opportunistically.
• Embodies the firm's values and core behaviors of collaboration, integrity, and excellence.
• Advances diversity and inclusion priorities through strategic talent moves.
• Identifies and grooms successors to key roles.
• Presents annual account plans including key objectives, client satisfaction results, value-add activity summaries, and targeted expansion strategies.
• Proactively manages account budgets while identifying opportunities to generate additional revenue.
• Retains all current business lines and expands the book of business beyond existing product lines or geography.
• Mitigates organizational risk by maintaining A/R below 60 days payable.
• Showcases Excellence by bringing leading practices and innovations from the account to the broader organization.
• Leverages Relationships to bring flexibility and expertise to the entire team, demonstrating best-in-class service delivery.
• Identifies opportunities within professional networks to generate additional revenue, engaging cross-functional resources effectively.
• Demonstrates Courage by challenging the status quo on both client and internal sides to drive continuous improvement.
• Serves as internal reference for service delivery excellence that expands Jones Lang LaSalle's market presence.

Requirements

• 10+ years of Facility Management and Commercial Real Estate executive leadership experience.
• Proven capabilities developing outsourced Integrated Facility Management solutions for Fortune 500 companies.
• Extensive experience hiring, training, and retaining large teams (100+) in client service environments.
• Demonstrated budget management experience with strategic financial oversight.
• Bachelor's degree with broad business experience; MBA or post-graduate studies preferred.
• Experience operating effectively in complex, large, heavily matrixed organizations.
• Candidates must be authorized to work in the United States without sponsorship.

Skills

• Strategic Leadership
• Strategic Partnership Mindset
• Proactive Vision
• Operational Excellence
• Balanced Accountability
• Best Practice Driver
• Courageous Leadership
• Relationship Management
• Flexible Relationship Approach
• Excellence Showcase
• Commercial astuteness
• Business Acumen
• Financially astute
• Results-driven
• Customer behaviors and industry trend analysis
• Transformational leadership capabilities

Location

• Remote – Atlanta, GA
• Remote – Charlotte, NC
• Remote – Chicago, IL
• Remote – Dallas, TX
• Remote – Houston, TX
• Remote – New York, NY
• Remote – Raleigh, NC
• Remote – Richmond, VA
• Remote – Washington, DC

Work Type

• Remote

Experience Level

• 10+ years of executive leadership experience

Education Level

• Bachelor's degree
• MBA or post-graduate studies preferred

Salary/Compensations

• $250,000.00 – $275,000.00 USD per year

Benefits

• 401(k) plan with matching company contributions
• Comprehensive Medical, Dental & Vision Care
• Paid parental leave at 100% of salary
• Paid Time Off and Company Holidays
• Early access to earned wages through Daily Pay

About the Company

• JLL empowers you to shape a brighter way.
• Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients.
• We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong.
• Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.
• JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.
• At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities.
• Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services.
• We take our responsibility to protect the personal information provided to us seriously.
• Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process.
• We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons.
• We will then delete it safely and securely.
• For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.
• For additional details please see our career site pages for each country.

Equal Opportunity

• For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy here.
• Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.
• If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at HRSCLeaves@jll.com.
• This email is only to request an accommodation.
• Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.
• Pursuant to the Arizona Civil Rights Act, criminal convictions are not an absolute bar to employment.
• Pursuant to Illinois Law, applicants are not obligated to disclose sealed or expunged records of conviction or arrest.
• Pursuant to Columbia, SC ordinance, this position is subject to a background check for any convictions directly related to its duties and responsibilities.
• Only job-related convictions will be considered and will not automatically disqualify the candidate.
• California Residents only
• If you are a California resident as defined in the California Consumer Privacy Act (CCPA) please view our Supplemental Privacy Statement which describes your rights and disclosures about your personal information.
• If you are viewing this on a mobile device you may want to view the CCPA version on a larger device.
• Pursuant to the Los Angeles Fair Chance Initiative for Hiring Ordinance, JLL will consider for employment all qualified Applicants, including those with Criminal Histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance.
• Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.