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About the Role

This role provides daily direction to store associates in a department, focusing on merchandise presentation, inventory control, sales, stocking, and customer service. The Team Leader supports departmental goals and ensures a positive customer experience.

Responsibilities

• Supports the Group Sales Manager / Department Manager in achieving departmental sales, gross margin, inventory shrinkage, and payroll goals.
• Provides daily direction to department associates.
• Prepares to-do/task lists.
• Executes merchandising directives and maintains plan-o-grams.
• Ensures a pleasant and productive shopping experience for customers.
• Assists with staffing, interviewing, training, and performance feedback for department associates.
• Resolves customer and associate issues in coordination with management.
• Maintains a high level of personal customer service.
• Stays updated on product knowledge and conducts product demonstrations.
• Assists with special events, pricing integrity, assortment planning, inventory accuracy, and display/signing of advertised items.
• Assists in carrying out supervisory responsibilities, including interviewing, training, planning, assigning work, evaluating performance, and addressing complaints.
• Provides excellent customer service by identifying customer needs, making recommendations, and promoting company programs.
• Performs other duties as assigned.

Requirements

• High School Diploma or equivalent.
• 2 to 4 years of experience in Retail Sales.
• Supervisory experience is a plus.

Skills

• Ability to calculate figures and amounts such as discounts, commissions, and percentages.
• Ability to read and analyze reports.
• Ability to present information and respond to questions from managers, associates, customers, and the general public.
• Ability to conduct meetings and presentations to groups.
• Proficiency with PC-based word processing, spreadsheets, data-based management, and electronic point of sale and inventory management systems.
• Demonstrated strong interpersonal skills.
• Ability to establish and maintain effective working relationships with co-workers, associates, customers, and Corporate Staff.

Location

• Onsite

Work Type

• Full-time

Experience Level

• 2-4 years retail sales experience
• Supervisory experience is a plus

Education Level

• High School Diploma or equivalent

Salary/Compensations

• $19.00 - $21.75 per hour

Benefits

• Discounts on retail merchandise, restaurants, resorts, and conservation attractions.
• Medical
• Dental
• Vision
• Health Savings Account
• Flexible Spending Account
• Voluntary benefits
• 401k Retirement Savings
• Paid holidays
• Paid vacation
• Paid sick time
• Bass Pro Cares Fund

About the Company

• Bass Pro Shops is an equal opportunity employer.

Equal Opportunity

• Hiring decisions are administered without regard to race, color, creed, religion, sex, pregnancy, sexual administration, gender identity, age, national origin, ancestry, citizenship status, disability, veteran status, genetic information, or any other basis protected by applicable federal, state or local law.
• Qualified individuals with known disabilities may be entitled to reasonable accommodation under the Americans with Disabilities Act and certain state or local laws.
• If you need a reasonable accommodation for any part of the application process, please visit your nearest location or contact us at hrcompliance@basspro.com.