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About the Role

The Data, Insights & Analytics (DI&A) Project Management Office (PMO) drives disciplined delivery across a portfolio of technology and business initiatives. As a Senior Analyst, Technology Support, you will provide operational, technical, and governance support for successful project execution. You will act as a liaison between business partners, project teams, technology teams, and support functions to maintain tools, delivery controls, and reporting. Your work will support better decision-making, stronger governance, and a more efficient project delivery environment.

Responsibilities

Support DI&A project and program delivery by coordinating portfolio activities.
Maintain delivery artifacts and ensure teams follow established PMO processes and governance requirements.
Prepare and maintain portfolio, project, and governance reporting for stakeholder visibility.
Administer and support project delivery tools, ensuring data accuracy and accessibility.
Assist users with tool-related issues and effective tool utilization.
Track risks, issues, action items, and dependencies across initiatives.
Escalate concerns and drive timely follow-up and resolution.
Partner with business stakeholders, project managers, technology teams, and support partners.
Coordinate activities and improve communication to support successful delivery outcomes.
Identify opportunities to improve PMO operations, reporting, governance, and tool usage.

Requirements

Relevant experience in technology support, project coordination, project management office support, or a related delivery environment.
Experience supporting portfolios, governance processes, or technology-enabled initiatives is highly valued.
Ability to work through complex information, identify patterns, and generate clear reporting and actionable insights.
Ability to manage multiple priorities with accuracy and consistency.
Ability to keep processes, documentation, and reporting on track in a fast-paced environment.
Ability to build strong working relationships across business and technology teams.
Ability to communicate clearly with a wide range of stakeholders.
Experience with project tracking, reporting, governance documentation, and tool administration in a technology or project delivery setting.
Knowledge of portfolio management and PMO practices is an asset.
Must be legally eligible to work at the specified location(s).
May be required to complete an attribute-based assessment and other skills tests.

Skills

Analytical Thinking
Application Production Support
Change Impact Analysis
Enterprise Service Delivery
Feasibility Studies
Implementation Planning
Operational Efficiency
Training Team Members
Work Collaboratively

Location

Toronto

Work Type

Hybrid
Regular
Full-time

Experience Level

Senior

Benefits

Competitive salary
Incentive pay
Banking benefits
Benefits program
Defined benefit pension plan
Employee share purchase plan
Vacation offering
Wellbeing support
MomentMakers recognition program
Purpose Day (paid day off for growth and development)

About the Company

CIBC is building a relationship-oriented bank for the modern world.
CIBC embraces employee strengths and ambitions, empowering them at work.
CIBC team members have what they need to make a meaningful impact and are valued for who they are and what they contribute.
CIBC enables an optimal work environment for employees to thrive.

Equal Opportunity

CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong.
CIBC seeks applicants with a wide range of abilities and provides an accessible candidate experience.
If you need accommodation, please contact Mailbox.careers-carrieres@cibc.com.