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About the Role

As a Senior Analyst, Analytics QA on the Digital Platforms & Operations team, you will oversee day-to-day analytics quality assurance activities across complex projects, ensuring data quality control and project performance standards are met. You will lead analytics QA execution, including functional testing, release testing, automation testing, and production support, while collaborating with technology and business teams.

Responsibilities

Oversee day-to-day analytics quality assurance activities across complex, tactical projects.
Ensure data quality control procedures and project performance standards are consistently met.
Lead analytics QA execution, including functional testing, release testing, automation testing, and production support.
Review requirements, define testing objectives, document results and defects, and drive resolution in partnership with technology and business teams.
Build strong relationships with Squad and Product Owners, provide clear status updates, and manage expectations related to scope, risks, and timelines.
Partner with Squad and Product Owners to gather complex business requirements, support solution design discussions, and ensure analytics QA activities align to project needs.
Apply knowledge of Adobe Analytics, Adobe Experience Platform (AEP), and Adobe Journey Optimizer (AJO) to support implementation and testing requirements.
Create, validate, and execute test cases across web and mobile applications (Android and iOS) to identify gaps, errors, and data quality issues.
Perform functional, release, and automation testing to support high-quality digital experiences.
Manage and prioritize defect backlogs, document findings clearly, and work with stakeholders to support timely resolution and closure.
Use ObservePoint to build and monitor customer journeys across online and mobile banking channels to validate analytics requirements in production.
Review scan results to ensure the accuracy and compliance of client data across digital platforms.
Investigate issues raised by business partners, support resolution efforts with developers, and provide timely updates on progress, risks, and timelines.
Contribute to monthly financial tracking activities, including estimates, actuals, and burn-down reporting.
Build trusted relationships with business stakeholders and technology partners, support informed decision-making, and contribute to a collaborative team environment.
Share knowledge, provide guidance to others, and help the team work toward common goals and milestones.

Requirements

3+ years of experience in web and mobile quality assurance.
Experience within financial services is preferred.
Exposure to analytics tools.
Experience working on cross-portfolio initiatives in a matrix environment.
Understanding of Agile and waterfall delivery approaches.
Understanding of the Software Development Life Cycle (SDLC).
Hands-on experience with tools such as HP Application Lifecycle Management (ALM).
Hands-on experience with mobile testing platforms such as Griffon or equivalent tools.
Hands-on experience with automation testing tools such as ObservePoint.
Confidence in documenting results, tracking issues, and supporting end-to-end QA activities.
Knowledge of digital tagging and analytics ecosystems, including Adobe Launch, Adobe Analytics, Customer Journey Analytics (CJA), Adobe Experience Platform, and Adobe Journey Optimizer.
Familiarity with JavaScript fundamentals is an asset.
Familiarity with behavioral analytics tools such as Adobe Analytics or Google Analytics is an asset.
Detail-focused and thoughtful approach.
Ability to use critical thinking and sound judgment to identify issues, assess impact, and support effective decisions.
Clear communication and collaboration skills.
Ability to adapt communication style to the audience.
Ability to build strong working relationships.
Positive contribution in a team-based, Agile environment.
Curiosity and commitment to growth.
Eagerness to learn and adaptability to change.
Motivation to build new skills over time.
Degree in Computer Science or a related discipline.
Alignment with CIBC values: trust, teamwork, and accountability.
Legally eligible to work at the specified location(s).
May be asked to complete an attribute-based assessment and other skills tests.

Skills

Adobe Analytics
Adobe Experience Platform (AEP)
Adobe Journey Optimizer (AJO)
HP Application Lifecycle Management (ALM)
ObservePoint
Agile Delivery
Analytical Thinking
Analytics
Android Application Testing
Group Problem Solving
Information Technology (IT)
iOS App Testing
Mobile Application Testing
Project Management
Quality Assurance (QA)
Test Case Design
Testing Methodology
Troubleshooting
JavaScript
Google Analytics

Location

Toronto

Work Type

Hybrid
Full-time

Experience Level

Senior
3+ years of experience

Education Level

Degree in Computer Science or a related discipline

Benefits

Competitive salary
Incentive pay
Banking benefits
Benefits program
Defined benefit pension plan
Employee share purchase plan
Vacation offering
Wellbeing support
MomentMakers recognition program
Purpose Day (paid day off for growth and development)

About the Company

CIBC is building a relationship-oriented bank for the modern world.
CIBC embraces employee strengths and ambitions, empowering them at work.
Team members are valued for who they are and what they contribute.
CIBC offers a career rather than just a paycheck.
CIBC provides spaces and technological toolkits to foster innovation.
CIBC cultivates a culture where ambition can be expressed through initiatives like Purpose Day.

Equal Opportunity

CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong.
CIBC seeks applicants with a wide range of abilities and provides an accessible candidate experience.
Accommodation is available upon request.