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About the Role

A Creation Technologies Program Administrator is a support-focused role that works alongside Program Managers and cross-functional teams to ensure the smooth execution of manufacturing programs. This role focuses on administrative, operational, and logistical tasks that help the program run efficiently and drive customer success, involving detailed coordination, communication, documentation, and tracking.

Responsibilities

• Manages and organizes program documentation, ensuring plans, purchase orders, invoices, and reports are current and accessible.
• Reviews and confirms customer production Purchase Orders (PO) and Return Material Authorization (RMAs), maintaining order alignment through open order reconciliation.
• Prepares and sends customer Accounts Receivable (AR) statements, reviews invoices, and resolves discrepancies.
• Coordinates and schedules meetings, ensuring cross-functional alignment among engineering, production, procurement, and customers.
• Tracks deliverables and milestones, notifying teams of deadlines and potential delays, and their impact to the customer.
• Assists in managing production schedules to ensure on-time delivery, processing, and shipment of RMAs.
• Tracks order and finished goods status, liaising with planning and logistics for accurate order placement and delivery.
• Supports shipping logistics, including handling documents, tracking shipments, and managing customs paperwork if needed.
• Acts as a customer contact point, providing updates, addressing inquiries, and escalating issues while ensuring smooth information flow.
• Prepares status reports detailing program progress, risks, and performance metrics, including financial summaries and milestone tracking.
• Maintains and drives data tracking for Key Performance Indicators (KPIs) such as on-time delivery and cost performance, providing insights for decision-making.
• Tracks resolution of production delays or defects, ensuring follow-ups are completed to maintain program progress.
• Documents and improves internal processes to enhance manufacturing support program execution.
• Supports the program manager in resolving operational issues, tracking open items, and implementing process improvements.

Requirements

• Associate degree or equivalent combination of education and experience.
• 1-2 years of hands-on experience in an operations support, customer service or administrative role.
• Experience with an Enterprise Resource Planning System such as Oracle or similar systems is an asset.
• General understanding of electronics manufacturing processes, terms, and technologies (e.g., printed circuit board assembly (PCBA), component sourcing) is beneficial.
• Familiarity with supply chain management, logistics, or procurement processes is an asset.

Skills

• Highly organized with the ability to manage multiple tasks, deadlines, and stakeholders simultaneously.
• Attention to detail.
• Strong verbal and written English communication skills.
• Basic to intermediate proficiency with MS Office (Excel and PowerPoint).

Work Type

• Full-time

Experience Level

• 1-2 years

Education Level

• Associate degree

Salary/Compensations

• $22.00-$32.00 per hour

Benefits

• Performance-based bonuses
• Benefits

About the Company

• Creation Technologies is committed to bringing passion and customer focus to the business.
• If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!

Equal Opportunity

• Creation Technologies is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.
• If you require any accommodations to complete the application process or need the job posting in an alternative format, please email Accessibility@creationtech.com. You will be connected with our Talent Acquisition team.
• If you are contacted regarding the position, please inform our Talent Acquisition team of any accommodations you may need during the recruiting process. All information related to accommodation requests will be handled confidentially.