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About the Role
CACI is expanding its Operations Support Team and looking for a motivated individual who enjoys working with modern, user‑focused technology. The ideal candidate is someone who challenges “the way things have always been done” and looks for better solutions.
Responsibilities
- Help military customers resolve hardware and software issues by providing fast and accurate technical and operational support.
- Train customers on CACI software through chat, phone, in‑person sessions, or classroom settings.
- Support system installations on customer platforms and at ground sites.
- Monitor, troubleshoot, configure, and train users on CACI products such as APERTURE, POINTGUARD, and GEOnet.
- Maintain the readiness and availability of deployed systems using scripts, graphical tools, and the Linux command line.
- Troubleshoot end‑to‑end networking issues to ensure tactical systems stay operational.
- Support fielded systems through training, documentation, technical assistance, and mission planning.
- Provide hardware and software support to both external customers and internal teams.
- Log and track software issues in JIRA and participate in scheduled bug‑review meetings.
- Test new software builds before deployment.
- Deliver scheduled reports and high‑level metrics to customers and internal leadership.
- Provide after‑hours support when needed.
- Work closely with developers, QA, security, and support teams to meet program goals.
- Travel to customer sites for installations, training, and test events.
- Configure remote systems based on program requirements.
- Deliver technical and high‑level demonstrations of CACI products
Requirements
- Active Top Secret (TS)/SCI clearance with polygraph.
- BA/BS degree or equivalent experience, plus at least 5 years of related work experience.
- Experience with military SIGINT and ISR operations.
- Basic experience with Navy surface or airborne cryptologic systems (SSEE INC E/F, BANSHEE, CCOP).
- Strong experience with Microsoft Windows and Office.
- Current DoD 8140 IAT Level 1 certification (CompTIA Network+).
- Ability to travel approximately 25%.
- Intermediate Linux command‑line skills.
- Ability to manage multiple tasks across different programs.
- Strong communication skills and ability to work independently.
- Advanced experience with Navy cryptologic systems (SSEE INC E/F, BANSHEE, CCOP).
- Experience with Joint‑Service systems.
- Experience operating or configuring DRT‑based equipment.
- Advanced Linux skills.
- DoD 8140 IAT Level 2 certification (CompTIA Security+).
- Bash or Python scripting experience.
- Experience with GEOnet or POINTGUARD.
Skills
- SIGINT
- EW
- APERTURE
- POINTGUARD
- GEOnet
- Linux command line
- JIRA
- Microsoft Windows
- Microsoft Office
- CompTIA Network+
- Bash scripting
- Python scripting
- CompTIA Security+
Location
- Continental US
Work Type
- Full time
- Regular
Experience Level
- 5 years of related work experience
Education Level
- BA/BS degree or equivalent experience
Salary/Compensations
- $67,800 - 142,200 USD
Benefits
- flexible time off
- robust learning resources
- healthcare
- wellness
- financial
- retirement
- family support
- continuing education
- time off benefits
About the Company
- CACI provides advanced Signals Intelligence (SIGINT) and Electronic Warfare (EW) products that help U.S. military forces use networks of sensors and platforms to support critical national security missions.
- At CACI, we place character and innovation at the center of everything we do.
- CACI values the unique contributions that every employee brings to our company and our customers - every day.
- Together, we will advance our nation's most critical missions, build on our lengthy track record of business success, and find opportunities to break new ground — in your career and in our legacy.
Equal Opportunity
- All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, age, national origin, disability, status as a protected veteran, or any other protected characteristic.