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About the Role

The Commerce & Retail Media team at dentsu leads strategy, activation, and optimization for a large Retail Media client. This role serves as a player-coach, balancing strategic account leadership with people leadership, overseeing a team while maintaining ownership of key supplier relationships. It drives operational excellence, fosters client and supplier partnerships, coaches team members, and ensures consistent execution.

Responsibilities

Lead, coach, and develop a team of Strategic and Execution Leads, creating a culture of accountability, collaboration, and continuous improvement.
Serve as the primary escalation point for complex supplier, seller, operational, and team-related issues.
Maintain ownership of a strategic portfolio of supplier relationships while serving as a trusted advisor to internal and external stakeholders.
Partner with Sales leadership to develop account strategies, prioritize resources, and ensure consistent support across the organization.
Drive strategic planning, business reviews, and growth initiatives across assigned accounts.
Establish and reinforce best practices, operational processes, and quality standards across the Account Management team.
Balance leadership responsibilities with active involvement in strategic accounts, serving as both a leader and hands-on contributor.
Collaborate across Analytics, Activation, Planning, Finance, and Operations teams to solve complex business challenges and improve operational efficiency.
Monitor account health, team capacity, workload distribution, and overall business performance, making recommendations to optimize support models.
Support hiring, onboarding, coaching, performance management, and career development for team members.
Champion innovation, thought leadership, and continuous improvement across the Commerce & Retail Media organization.
Contribute to organizational planning, change management initiatives, and long-term business strategy.

Requirements

Bachelor's degree in Marketing, Business, Communications, Analytics, or a related field preferred.
8+ years of digital performance marketing experience in eCommerce, retail media, search, programmatic, or a related field.
3+ years of people leadership experience, including coaching, mentoring, and developing high-performing teams.
Proven experience managing strategic client or supplier relationships and leading executive-level business discussions.
Strong business acumen with the ability to balance strategic thinking and day-to-day operational execution.
Demonstrated ability to lead through change while managing multiple competing priorities and stakeholders.
Experience building cross-functional partnerships and driving alignment across Sales, Analytics, Activation, and Operations teams.
Excellent communication, presentation, and executive presence.
Proven ability to identify business opportunities, solve complex problems, and develop scalable solutions.
Experience managing organizational priorities, resource planning, and team workload.
Familiarity with retail media networks, eCommerce ecosystems, and digital advertising platforms preferred.
Strong analytical mindset with the ability to translate data into strategic business recommendations.
Passion for developing people, improving processes, and driving business growth.

Skills

Digital performance marketing
eCommerce
Retail media
Search
Programmatic
People leadership
Coaching
Mentoring
Client relationship management
Supplier relationship management
Strategic thinking
Operational execution
Change management
Cross-functional collaboration
Communication
Presentation
Problem-solving
Resource planning
Team workload management
Analytical skills
Retail media networks
eCommerce ecosystems
Digital advertising platforms

Location

New York

Work Type

Full time
Permanent
Hybrid

Experience Level

8+ years of digital performance marketing experience
3+ years of people leadership experience

Education Level

Bachelor's degree in Marketing, Business, Communications, Analytics, or a related field preferred.

Salary/Compensations

$96,000 - $120,000

Benefits

Medical, vision, and dental insurance
Life insurance
Short-term and long-term disability insurance
401k
Flexible paid time off
At least 15 paid holidays per year
Paid sick and safe leave
Paid parental leave

About the Company

At dentsu, we believe great work happens when we're connected. Our way of working combines flexibility with in-person collaboration to spark ideas and strengthen our teams.

Equal Opportunity

Dentsu is committed to providing equal employment opportunities to all applicants and employees. We do this without regard to race, color, national origin, sex , sexual orientation, gender identity, age, pregnancy, childbirth or related medical conditions, ancestry, physical or mental disability, marital status, political affiliation, religious practices and observances, citizenship status, genetic information, veteran status, or any other basis protected under applicable federal, state, or local law.
Dentsu is committed to providing reasonable accommodation to, among others, individuals with disabilities and disabled veterans. If you need an accommodation because of a disability to search and apply for a career opportunity with us, please send an e-mail to ApplicantAccommodations@dentsu.com by clicking on the link to let us know the nature of your accommodation request and your contact information. We are here to support you.