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About the Role

Auris Health, a member of the Johnson & Johnson family of companies, is seeking a Lead Robotic Solutions Engineer (RSE), Field Service, to contribute to the Technical Field Service team. This role involves establishing and implementing projects, programs, and processes to support the organization's customer management strategy, applying advanced knowledge to create best-in-class policies and procedures.

Responsibilities

• System set-up, movement, maintenance, repair, and de-installation.
• Data log analysis and management for troubleshooting and issue resolution.
• Independently lead the RSE Service Team in technical and non-technical activities to maintain robotic systems.
• Execute specific tasks including documentation and metrics for the team.
• Ensure safe, robust, and reliable service solutions by applying engineering methods with good documentation processes and using ECO processes.
• Participate in process improvement discussions to increase team efficiency and effectiveness.
• Engage in continuous learning and training to expand RSE Service knowledge on robotics systems.
• Safely work in a manufacturing environment and follow all safety and hazard requirements.
• Provide reports and updates to senior management on status and strategic goals.
• Interface with Systems Engineering, Product Support Engineers, Quality, and other cross-functional teams to gain alignment and knowledge.
• Stand, sit, or kneel for extended periods.
• Utilize electro-mechanical tools.
• Lift up to 45 lbs.

Requirements

• 4-6 years of experience working in the capital medical technology industry.
• Previous experience working with software, mechanical electrical mechanisms, and knowledge of various types of robotic technology.
• Basic knowledge of working in a medical regulated environment.
• Ability to work effectively and efficiently in a group/team environment.
• Exceptional ability to conceptualize, develop, and manage projects, process improvements, and timelines.
• Experience planning and conducting activities related to developing and executing new processes.
• Proficient in speaking and written English.
• Considerable ability to develop and maintain productive relationships with co-workers and team members.
• Demonstrated skill in using Microsoft Suite of applications (strong PowerPoint and Excel required).

Skills

• Analytical Reasoning
• Collaboration
• Communication
• Continuous Improvement
• Customer Service
• Customer Support Operations
• Customer Support Trends
• Data Gathering and Analysis
• Execution Focus
• Incident Management
• Problem Solving
• Project Management Office (PMO)
• Quality Assurance (QA)
• SAP Field Service Management
• Service Request Management
• Technical Credibility
• Training People

Location

• New York, New York, United States

Work Type

• Field Service
• Full-time

Experience Level

• Lead
• Seasoned individual contributor

Education Level

• Bachelor's Degree in Computer Science, Robotics, or a related technical field.

Salary/Compensations

• $81,650.00 - $130,927.50

About the Company

• At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity.
• Fueled by innovation at the intersection of biology and technology, we’re developing the next generation of smarter, less invasive, more personalized treatments.
• At J&J MedTech we're changing the trajectory of health for humanity, using robotics to enhance healthcare providers' abilities and improve patients' diagnoses, treatments, and recovery times. Join our collaborative, rapidly growing teams. You'll collaborate on breakthrough medical technologies that unite multiple subject areas to build a connected digital ecosystem that advances medical professionals' skills and improves patient outcomes.

Equal Opportunity

• Johnson & Johnson is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, protected veteran status or other characteristics protected by federal, state or local law.
• We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act.
• Johnson & Johnson is committed to providing an interview process that is inclusive of our applicants’ needs. If you are an individual with a disability and would like to request an accommodation, external applicants please contact us via https://www.jnj.com/contact-us/careers, internal employees contact AskGS to be directed to your accommodation resource.