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About the Role

At CVS Health, we are focused on transforming health care for our customers and making our company a great place to work. We help people navigate the health care system – and their personal health care – by improving access, lowering costs and being a trusted partner for every meaningful moment of health. Within our Retail locations, we bring this promise to life with heart every day and our colleagues in the Pharmacy Technician, Front Store Supervisor (Technician, FSS) play a critical role in supporting our pharmacy teams to consistently deliver on our brand promise.

Responsibilities

Support the pharmacy team in delivering operational and service excellence within your store.
Assist the pharmacy team to ensure that pharmacy operations run smoothly, patients’ prescriptions are filled promptly, safely, and accurately, and caring service that exceeds patient expectations is provided.
Operate as part of the pharmacy team through consistent application of Standard Operating Procedures (SOPs), best practices, and effective communication.
Demonstrate genuine care and contribute to a safe and inclusive culture where all people feel valued and empowered.
Complete a rigorous company training program and satisfy all registration, licensing, and certification requirements according to their State’s Board of Pharmacy guidelines.
Support the CVS Store team in driving store execution and performance while building consumer loyalty to CVS/pharmacy through a focus on excellent customer service.
Support, as needed, in leading the front store staff, ensuring that store operations run smoothly, and completing all opening and closing procedures, as applicable.
Live our purpose by following all company SOPs at each workstation to help our Pharmacists manage and improve patient health.
Follow pharmacy workflow procedures at each pharmacy workstation (i.e., production, pick-up, drive-thru, and drop-off) for safe and accurate prescription fulfillment.
Contribute to positive patient experiences by showing empathy and genuine care: creating heartfelt and personalized moments while serving patients at pick-up, drive-thru, and over the phone; keeping patients healthy by offering immunizations and other services at the register and over the phone; and demonstrating compassionate care by solving or escalating patient problems.
Complete basic inventory activities, as permitted by law, and as directed by the pharmacy leadership team, such as accurately putting away medication deliveries and completing cycle counts, returns-to-stocks, waiting bin inventories, etc.
Contribute to a high-performing team, embracing a growth mindset, and being receptive to feedback; actively seeking opportunities to expand clinical and technical knowledge needed to better assist patients.
Remain flexible for both scheduling and business needs, while contributing to a safe, inclusive, and engaging team dynamic; voluntarily traveling to stores in the market to work shifts as needed by the business.
Understand and comply with all relevant federal, state, and local laws, regulations, professional standards, and ethical principles.
Comply with CVS policies and procedures to ensure patient safety, compliance with controlled substance dispensing and recordkeeping, and to protect patient privacy and security.
Deliver additional patient health care services (e.g., immunizations, point-of-care testing, and voluntarily staffing offsite clinics), where allowable by law and supported by required training and certification.
Work and communicate effectively with Store Manager and front store crew.
Assist customers and escalate concerns to Store Manager, Pharmacy Manager, or Pharmacist-on-Duty where necessary.
Resolve all customer issues, in accordance with CVS policy, to promote a positive shopping experience for all CVS customers.
Assist customers at check out and recommend loyalty programs, when appropriate.
Supervise front store crew by assigning, directing, and following up on daily activities (i.e., receiving/unloading delivery truck, daily/weekly tasks, etc.).
Price merchandise accurately and timely.
Ensure accurate placement of product on-shelf using inventory best practices.
Execute displays, signage, and inventory of all merchandise.
Reset departments following planogram schedule and Store Manager (SM) direction.
Use the register, door keys, alarm codes, and safe combinations appropriately.
Lock safe and security doors and set alarms when closing the store.
Perform cash functions of a shift supervisor (e.g., counting imprest, closing verifications, providing change, preparing deposits, placing change orders, etc.).
Identify opportunities where random verifications are required, as instructed by Store Manager, Asset Protection, or District Leader.
Perform manager overrides as needed in accordance with CVS policies and procedures.
Complete Asset Protection tasks (i.e., employee bag checks, securing lockers, receipts for purchases, price accuracy, etc.).
Identify and react to shoplifters, following CVS policies/procedures, to ensure colleague and customer safety.
Perform any additional tasks as directed by Supervisor or Manager.

Requirements

Must comply with any state board of pharmacy requirements or laws governing the practice of pharmacy, which includes but is not limited to, age, education, and licensure/certification.
If the state board of pharmacy does not address or mandate a minimum age requirement, must be at least 18 years of age as allowed by state employment laws.
If the state board of pharmacy does not address or mandate a minimum educational requirement, must have a high school diploma or equivalent, as defined by the state, or be actively enrolled in high school or high school equivalency program.
State-level licensure and national certification Pharmacy Technician requirements vary by state.
Regular and reliable attendance.
Ability to concentrate on a task over a period of time.
Ability to pivot quickly from one task to another to meet patient and business needs.
Ability to confirm prescription information and label accuracy, ensuring patient safety.
Actively look for ways to help people, and do so in a friendly manner.
Notice and understand patients’ reactions, and respond appropriately.
Use and understand verbal and written communication to interact with patients and colleagues.
Utilize active listening by giving full attention to what others are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
Ability to use math to solve a problem, such as determining the total number of tablets to dispense, day’s supply, and/or number of full bottles and additional bottles needed to fill a prescription.
Identify challenging patient or colleague interactions and choose the best course of action when faced multiple options.
Be mobile and remain upright for extended periods of time.
Lift, scan, and bag items.
Reach overhead; stretch or reach out with the body, arms, and/or legs to grasp items.
Move fingers repetitively; picking, pinching, typing, or otherwise working primarily with fingers rather than whole hand or arm.
Extend hand(s) and arm(s) multiple directions to place, move, or lift items.
Control precision; quickly adjust machines to exact positions.
Stoop to a considerable degree, requiring full use of the lower extremities and back muscles to move items between low and high positions, including bending spine at the waist.
Close visual acuity to perform activities such as: transcribing, viewing a computer terminal, reading, visual inspection involving small parts.
Occasionally lift of up to 20 lbs and/or exert up to 20 lbs. of force; Frequently lift of up to 10 lbs and/or exert up to 10 lbs. of force; Consistently lift and/or exert a negligible amount of force to move objects.
Express or exchange ideas by means of spoken word where detailed or important spoken instructions must be conveyed accurately.
Have the ability to receive detailed information through oral communication.

Skills

Pharmacy Technician
Front Store Supervisor
Customer Service
Inventory Management
Communication Skills
Mathematical Reasoning
Problem Resolution
Attention and Focus
Team Orientation

Location

Retail Locations

Work Type

Full time

Experience Level

3-5 years previous experience in a pharmacy, retail, medical, or customer service setting
Previous experience as a front store supervisor

Education Level

High school diploma or equivalent

Salary/Compensations

$19.00 - $29.00

Benefits

Medical coverage
Dental coverage
Vision coverage
Paid time off
Retirement savings options
Wellness programs

About the Company

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience.
At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do.
Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.
Our people fuel our future.
Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.

Equal Opportunity

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.