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About the Role
Piedmont Airlines is seeking a motivated and reliable Customer Service Gate Agent to assist passengers with boarding, monitor computerized passenger boarding, and handle customer needs. This role requires successful completion of training, the ability to lift 70 pounds, and work all shifts.
Responsibilities
- Assist passengers in boarding and disembarking flights
- Monitor computerized passenger boarding
- Assist customers with special needs, including arranging for wheelchairs and unaccompanied minors
- Change customer flight itinerary and seat assignments as required
- Operate the Jetway
- Work as a team to provide excellent customer service and meet corporate objectives
Requirements
- Successful completion of training course
- Ability to meet company goals and customer expectations in a high energy environment
- Effective communication skills
- Ability to organize, prioritize, and multitask
- Valid driver’s license and clear driving record
- 10-year Criminal History Records Check
- Drug screen as required
- Proof of high school or GED completion
- Minimum 18 years of age
- Ability to lift seventy (70) pounds
- Work all shifts
Skills
- Basic knowledge of computer applications and programs
Location
- Airport ramp environment
Work Type
- All shifts including weekends, nights, holidays and/or irregular shifts
Experience Level
- Previous airline experience
- Previous employment as a front-line customer service provider
Education Level
- High school or GED completion
Salary/Compensations
- $16.00/Hourly
- Bonuses awarded in accordance with company policies and applicable criteria
Benefits
- Paid training
- Holiday pay
- 401(k)
- Vacation
- Family travel on the American Airlines network
- Medical
- Dental
About the Company
- Piedmont Airlines' strength is the way we deliver industry-leading service to our customers and airline partners.
Equal Opportunity
- All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.