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About the Role

We are hiring an Onsite IT Support Specialist to be the face of IT in our Austin office, providing daily support for hardware, connectivity, and office operations. This hands-on, in-person role reports to the Director of IT and works alongside an IT Engineer to ensure the smooth functioning of the office for all employees.

Responsibilities

• Provide frontline support for the helpdesk queue and walk-up requests in the Austin office.
• Troubleshoot hardware, peripherals, and basic network connectivity issues for end users.
• Provision and deprovision workstations for employees and maintain them for the Austin office.
• Procure IT equipment as needed and set up new hire workstations.
• Build and maintain an accurate inventory of all computer and IT equipment in the Austin office.
• Maintain and troubleshoot AV equipment in office areas and conference rooms.
• Ensure conference room AV is meeting-ready and respond to issues during meetings.
• Learn and eventually own daily office operations, including opening and closing procedures.

Requirements

• 1-2 years in a help desk or IT support role, or equivalent hands-on experience.
• Entry-level candidates with a strong interest in technology and a passion for helping people are also considered.
• Comfortable troubleshooting hardware and basic networking issues.
• Willingness to learn new technologies and skills.
• Ability to take ownership and follow through on tasks until completion.
• Ability to treat all individuals with patience and professionalism.
• Detail-oriented with a focus on inventory accuracy and documentation.
• Reliable and punctual, as this role anchors daily office operations.
• Ability to explain technical problems to non-technical individuals clearly and empathetically.

Skills

• Hardware troubleshooting
• Basic networking troubleshooting
• IT support
• Helpdesk management
• Workstation provisioning and deprovisioning
• IT equipment procurement
• Inventory management
• AV equipment maintenance and troubleshooting
• Google Workspace
• Slack
• 1Password
• Notion
• Anthropic Claude
• Serval
• Ubiquiti/UniFi (switches, access points, Fabric multi-site management)
• Kandji (Iru) MDM
• UniFi Access door control

Location

• Austin, TX

Work Type

• Onsite
• Full-time

Experience Level

• 1-2 years
• Entry-level

Salary/Compensations

• $55,000 - $75,000

Benefits

• Comprehensive benefits

About the Company

• Luxury Presence is building the AI growth platform for real estate, backed by top investors and having achieved $100M in annual recurring revenue.
• More than 90,000 real estate professionals use our platform to run and grow their business.
• The real estate industry is undergoing a significant shift, and we are at the forefront with cutting-edge technology.
• We are a team of agile innovators driving the industry forward with game-changing products.
• Our offerings include award-winning web design, agile SEO solutions, and advanced AI tools.
• Founded in 2016, we have grown into a global team recognized on the Inc. 5000 list for three consecutive years.
• We are backed by world-class investors and have raised $89 million to date.
• Our platform is relied upon by over 18,000 real estate businesses, including a significant portion of top agents.
• We have consistently ranked on BuiltIn's Best Place to Work lists since 2020.
• Our leadership and products have received industry recognition, including Tech Trendsetter and Inman Innovation Awards.

Equal Opportunity

• Luxury Presence is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin.