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About the Role

PocketHealth is seeking an independent, self-motivated, and ambitious Bilingual Patient Experience Representative (French) with a passion for healthcare to support patients and contribute to the growth of our platform. This role offers a unique opportunity to impact the future of healthcare and grow into leadership positions within the company.

Responsibilities

• Provide timely technical support, guidance around appropriate use, and general platform education to patients via email and phone.
• Serve as a key contact for patients accessing health records and navigating the PocketHealth platform.
• Utilize patient and provider feedback to inform the Management and Engineering teams in shaping the future of the PocketHealth platform.

Requirements

• Ability to work Monday to Friday, 9am-5pm EST or 10am-6pm EST.
• Minimum of 2-3 years in a customer service role with communication over phone and email.
• Outstanding organizational skills and ability to juggle multiple tasks.

Skills

• Excellent communication skills in French and English (verbal and written).
• Resourceful, flexible, accountable, and perseverant.
• Hardworking and eager to solve problems.
• Empathetic and enjoy teaching people at all levels of technical proficiency.
• Standout teammate who believes in working with their team to achieve shared goals.
• Technical Support experience.
• Experience with or passion for healthcare.
• Communication skills in Spanish (verbal and written).

Location

• Remote

Work Type

• Full-time

Experience Level

• 2-3 years customer service experience

Salary/Compensations

• $48,000-$50,000 annually

Benefits

• Eligible for equity in the form of stock options.
• Comprehensive health and benefits package.
• Competitive salaries and benefits.
• Stock options for every employee.
• Four weeks of paid time off.
• Unlimited paid wellness days.
• Extended mental health coverage.
• 16 weeks of parental leave top-up.

About the Company

• PocketHealth is a patient-centric platform enabling hospitals and clinics across North America to share imaging records digitally with patients, instantly and securely.
• Our platform empowers patients to be active participants in their care.
• PocketHealth is a unified image management solution for over 800 hospitals and clinics across North America.
• We believe placing patients at the center of the record release process ensures data moves ethically, easily, and securely.
• We are looking for passionate individuals to help make our vision a reality for millions more patients.
• We empower patients & make healthcare accessible to all.
• We foster a culture that embraces diversity, equity, and inclusion.
• We believe in caring for our employees with the same thoughtfulness we offer our Patients & Providers.

Equal Opportunity

• If there are ways we can support you through the recruitment process with an accommodation, please let us know by reaching out to DEI@pocket.health.