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About the Role

The Associate Director is a senior team leader responsible for customizing processes, managing workflow, and optimizing resources for projects across assigned accounts. This role requires active leadership and problem-solving to drive tangible change, improve processes, and proactively bring agency-level solutions.

Responsibilities

• Determine and formalize optimal processes, workflows, tools, and templates at the account level.
• Train teams on processes and ensure adherence.
• Identify inefficiencies and collaborate with team leaders to resolve them.
• Partner with functional leaders to set account priorities.
• Lead internal account-level status meetings.
• Interact with clients in partnership with the account leadership team.
• Motivate teams positively to foster teamwork and creativity.
• Act as a consultant to Project Managers on their projects.
• Review project plans and estimates before delivery to the Account team.
• Create and maintain a master project calendar to avoid bottlenecks and maximize resources.
• Work with the resourcing team to resolve conflicting requests across projects.
• Ensure project status reports are updated for internal and client use.
• Ensure projects are tracked correctly in the scope tracker and alert the account team to out-of-scope projects.
• Provide weekly or daily hot sheets to key internal stakeholders and track completion.
• Ensure notes are captured in internal meetings and distribute summarized feedback.
• Develop and own project plans and maintain timelines throughout key project stages.
• Create detailed project plans and optimize them throughout the project lifecycle.
• Provide guidance to junior PMs on areas of concern and how to manage multiple tasks.
• Partner closely with the Resource Manager to solve agency-wide resourcing concerns.
• Determine account and project resource needs, working with the Resource Director to fill positions and utilize staff efficiently.
• Think strategically about resource utilization and optimization, considering client needs and cross-discipline perspectives.
• Anticipate and remove obstacles for resources to focus on their tasks.
• Facilitate and ensure cross-discipline alignment on task assignments, teams, communication, and action items.
• Ensure team members track their hours appropriately and analyze burn data at the resource level.
• Organize and request the opening of job numbers in advance.
• Track, analyze, and mitigate risk against actual hours billed.
• Create SOWs detailing scope items and delivery assumptions.
• Ensure client signature/authorization before beginning work.
• Provide monthly budget reconciliations, analysis, and proposed solutions to management.
• Track scope delivery status and actual vs. planned hours per project/brand/account.

Requirements

• Must be seen as an active & present leader across client & PM teams.
• Must be able to maintain across large client portfolio.

Skills

• Active problem solver
• Detail-oriented
• Able to partner closely with many different stakeholders/departments
• Drives tangible change on complex clients
• Proactively brings agency-level solutions
• Consultant to Project Managers
• Ability to maintain across large client portfolio
• Ability to guide junior PMs on juggling multiple moving pieces
• Strategic thinking about resource utilization and optimization
• Analyze burn data at the resource level
• Analyze risk against actual hours billed
• Provide monthly budget reconciliations, analysis and proposed solutions

Location

• Office (minimum three days a week)

Work Type

• Full-time
• Hybrid

Experience Level

• Senior team leader
• Associate Director

Salary/Compensations

• $125,000 - $140,000

About the Company

• Omnicom is committed to hiring and developing exceptional talent.
• We believe that talent is uniquely distributed, and we’re focused on developing inclusive teams that can bring the best solutions to everything we do.
• We strongly believe that celebrating what makes us different makes us better together.
• Join us—we look forward to getting to know you.
• We will process your personal data in accordance with our Recruitment Privacy Notice.

Equal Opportunity

• It is the policy of Omnicom and any of its affiliates to provide equal employment opportunities to all employees and applicants for employment without regard to race, religion, color, ethnic origin, gender, gender identity, age, marital status, veteran status, sexual orientation, disability, or any other basis prohibited by applicable federal, state, or local law.
• EOE/AA/M/D/V/F.