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About the Role
The Medical Office Assistant provides administrative support to the inter-professional clinical team at the organization’s London HART Hub clinics and manages client information sharing with team members.
Responsibilities
- Greet and direct clients to appropriate resources and/or services
- Provide clinic reception services both in person and via phone
- Handle all correspondence including: email, fax and mail
- Schedule and confirm patient appointments / tests / follow-ups and manage the clinic’s schedule
- Provide administrative support and perform administrative duties
- Manage client referrals
- Enroll users in PS Suites including liaising for training and troubleshooting issues
- Ensure accuracy of client documentation
- Update and maintain client Electronic Medical Record (EMR)
- Analyze data and relevant information to compose reports, compile statistics, and prepare correspondence and agendas
- Monitor inventory of medical supplies and materials and order as required
- Arrange for the proper cleaning and disposal of medical materials
- Make recommendations for policy and/or procedure improvements
- Participate in meetings as requested
- Assist with drug screen and clinic support
Requirements
- Medical Office Administration Diploma
- Driver’s licence and access to a vehicle with adequate insurance to carry out job duties
- Current, satisfactory Police Vulnerable Sector Check (PVSC)
- Demonstrated ability to attend work regularly
- Experience with EMRs required including knowledge of medical terminology
- Experience working with vulnerable populations
- Previous experience in handling confidential or sensitive information
- Working knowledge of medical terminology
- Knowledge of Harm Reduction principles
- Strong knowledge of general office procedures
- Knowledge of applicable data privacy laws
Skills
- Medical terminology
- General office procedures
- Applicable data privacy laws
Location
- London, Ontario
Work Type
- Full-Time
- Contract
Experience Level
- 2-5 years’ medical office administration experience preferred
Education Level
- Medical Office Administration Diploma
Salary/Compensations
- Starting rate $25.30 per hour (Level 1)
- Grid progression up to $32.64 per hour (Level 8)
Benefits
- 9% in lieu of benefits
- Immediately eligible for optional enrolment in the Healthcare of Ontario Pension Plan (HOOPP)
About the Company
- Canadian Mental Health Association Thames Valley Addiction and Mental Health Services
Equal Opportunity
- We welcome and encourage applications from all members of our community including persons of any gender, gender identity, gender expression, or sexual orientation, persons with disabilities, Indigenous persons, and members of visible minorities. If you require accommodations related to a disability at any point during the recruitment process, please contact Human.Resources@cmhatv.ca