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About the Role

The Crisis Assessment Worker, Crisis Assessment Team (CAT) works with clients in crisis to assess the nature and scope of the crisis and take appropriate action consistent with the psychosocial rehabilitation model. This position supports participants at the Mental Health and Addictions Crisis Centre, Reach Out, or the Strathroy Site, enhancing client physical and mental health through collaborative work with clients, peers, and the community. Supports may be provided in-person or virtually.

Responsibilities

Complete bio-psychosocial mental health assessments based on theory of crisis management including rapid response, risk assessment, de-escalation, stabilization, and referral to determine needs and level of risk.
Establish a therapeutic relationship to maximize the benefits of engagement with the client.
Refer to psychiatric clinic as deemed appropriate.
Assess the adequacy of resources/supports currently available to the client and make referrals to applicable community resources as appropriate.
Determine the impact of psychiatric symptoms on functioning.
Identify risk factors related to relapse as well as the safety of staff and clients.
Assess barriers to successful community living (e.g. treatment options, transportation, finances,etc.).
Obtain information, as needed, from other relevant sources.
Ensure the assessment incorporates cultural and ethnic factors.
Identify areas requiring additional assessment.
Provide short-term, psychotherapeutic intervention to assist participants in gaining insight and improving coping skills within the framework of the crisis model.
Perform in a calm, competent and efficient manner in an emergency situation acknowledging the participant’s need for privacy and dignity.
Utilize harm reduction principles to identify, reduce and remove risk factors.
Advocate as necessary in order to facilitate access to services and supports with the objective of remediating immediate crisis situation.
Support the participant to access needed resources.
Refer clients for additional assessments as is determined to be necessary and/or appropriate.
Assist the participant to identify and connect with personal/natural supports.
Provide short-term follow-up support to bridge the gap from referral to engagement with a longer-term support service.
Provide follow-up check in with clients accessing services.
Have knowledge about community resources relevant to clients, including other mental health services, entitlement and benefit programs, (e.g. ODSP, Ontario Works, London Housing, etc.).
Identify, develop and maintain good links with a wide range of community resources.
Assist the client to obtain needed resources by educating and supporting the participant to access resources, linking the client to appropriate services, advocating with or for the client when needed.
Demonstrate knowledge of community resources and its place within the mental health care system.
Assist in building positive working relationships across the service system including the organization and hospital.
Participate in public education and advocacy.
Coordinate and facilitate with clients, linkages to recommended services and supports in the community.
When appropriate, act as liaison with caregivers and/or service and support providers who are involved with the client to facilitate a coordinated approach to service provision.
Provide assistance to clients seeking support, face-to-face appointments and/or information about mental health services and supports.
Provide health teaching and information regarding a variety of coping techniques and strategies.
Assist participants in developing strategies for managing their health needs according to resources and personal skills available.
Assist participants in making healthier choices.
Collaborate with community agencies to enhance continuity of care.
Provide information and advocate regarding resources within both the broader mental health system & the community in general.
Collaborate with the client and the team to provide a holistic approach and assist in developing goals and the “plan of care”.
Support the client in developing skills for self-advocacy.
Interact and provide support in a nonjudgmental fashion and provide care that demonstrates sensitivity to client diversity (e.g. culture, race, age, sexual orientation, gender, beliefs and values).
Assist in motivating clients to learn new behaviours and develop coping skills.
Foster healthy interdependence through limit setting.
Assist client to recognize strengths and minimize challenges by identifying potential risks to health.

Requirements

Successful candidates must have a Police Vulnerable Sector Check completed in the last six months.
College Diploma or University Degree in a mental health or addictions related field or a minimum of 3 years of experience in a direct-service role and some post-secondary education in a mental health or addictions related field.
Ability to attend work regularly.
Current, satisfactory Police Vulnerable Sector Check (PVSC).
Valid Driver’s License: minimum G2 class.
Access to a vehicle for personal transportation.
WHMIS Training.
First Aid & CPR Certification.
Knowledge of and experience with trauma-informed practices.
Understanding of therapeutic approaches when working with participants in mental health or addictions crisis, such as Crisis Intervention Practices; Brief Solution Focused Therapy; Motivational Interviewing; DBT and CBT strategies.
Experience in mental health and addictions.

Skills

Crisis Intervention Practices
Brief Solution Focused Therapy
Motivational Interviewing
DBT strategies
CBT strategies
Trauma-informed practices

Location

London, ON (London Zone)

Work Type

Full-Time
Contract

Experience Level

3 years of experience in a direct-service role

Education Level

College Diploma
University Degree

Salary/Compensations

$27.14 per hour (Level 1 – Direct Service)
$30.01 per hour for Level 1 – Direct Service, Regulated
$34.41 per hour for non-regulated (up to Level 8)
$37.26 per hour for regulated (up to Level 8)

Benefits

9% in lieu of benefits
Immediately eligible for optional enrollment in the Healthcare of Ontario Pension Plan (HOOPP)

About the Company

Canadian Mental Health Association Thames Valley Addiction and Mental Health Services

Equal Opportunity

We welcome and encourage applications from all members of our community including persons of any gender, gender identity, gender expression, or sexual orientation, persons with disabilities, Indigenous persons, and members of visible minorities.
If you require accommodations related to a disability at any point during the recruitment process, please contact Human.Resources@cmhatv.ca