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About the Role

You’ll help keep the heart of our store running smoothly by supporting product flow and delivering friendly, reliable service to both customers and suppliers. Through attention to detail, teamwork, and a commitment to safety and quality, you’ll play an important role in ensuring our departments are well-stocked and ready to serve our customers each day.

Responsibilities

• Deliver friendly and engaging customer service that supports Farm Boy’s commitment to the best fresh shopping experience.
• Welcome, greet, and assist customers using Farm Boy Service Standards as needed.
• Receive, unload, and distribute products to designated departments and coolers in a safe and efficient manner.
• Verify delivery quantities, inspect product quality, and report any discrepancies to the leadership team.
• Maintain clean, safe, and organized work and storage areas through general housekeeping duties, including sweeping, mopping, and general equipment maintenance.
• Handle merchandise returns, including skids and bins, as required.
• Follow all corporate policies and procedures, with a strong focus on Health & Safety, Food Safety, and proper equipment use.
• Support store operations by assuming other related duties on a periodic basis.

Requirements

• A genuine passion for delivering engaging and exceptional customer service.
• Up to 6 months of previous experience in a similar role, preferably working with perishable goods.
• Ability to become certified to operate power material handling equipment, including pallet jacks and stackers.
• The ability to work independently while taking pride in high-quality results, attention to detail, and cleanliness standards.
• A collaborative, team-oriented approach supported by strong communication and organizational skills.
• Comfortable in a physically active role that includes lifting and handling products up to 80lbs., along with frequent climbing, reaching, bending, and twisting throughout the shift.
• Works confidently across varied environments, including receiving areas, coolers, and freezers, with exposure to colder, damp, and high-activity conditions and required protective equipment.
• Flexibility to work a dynamic schedule including evenings, weekends, and holidays.
• Fluency in English; French language skills considered an asset.

Skills

• Customer service
• Attention to detail
• Teamwork
• Safety
• Quality
• Communication skills
• Organizational skills

Location

• Dupont & Christie

Work Type

• Full-time

Experience Level

• Up to 6 months of previous experience

Salary/Compensations

• from CAD 17.60 - hourly

Benefits

• Comprehensive benefit program and coverage that varies by position.
• Coverage may include healthcare, dental care, disability coverage, life insurance and registered retirement savings program.
• A 10% discount on in-store purchases.
• On-the-job training and the prioritization of internal promotions to help you grow and embrace new opportunities.
• The opportunity to support local neighbourhoods through our community programs.

About the Company

• From the moment we opened our doors in 1981, we knew we wanted to be different. The people who work here are special, and that’s what makes us special. Our team members uphold the standards we set long ago by making the exceptional everyday, building relationships with our customers and with each other, and finding a place where their potential meets opportunity.

Equal Opportunity

• We are committed to building a diverse and inclusive workplace. We encourage individuals from all backgrounds, identities, and experiences to apply—including those with non-traditional career paths.
• We strive to create an environment where everyone feels valued, respected, and supported. Accommodations are available upon request for employees and applicants who may require them.