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About the Role

The Department of Radiation Oncology (DRO), Radiation Medicine Program (RMP) is seeking 2 Administrative Team Leads to ensure efficient and effective operations of the DRO Admin services, including referral services.

Responsibilities

• Provides direct supervision, enhances staff engagement and capacity building of the DRO Referral & Administrative Teams.
• Develops and/or maintains Standard of Work (SOW), policies and procedures for DRO Referral & Administrative process operations.
• Supports or leads other DRO or RMP projects and functions, including HR processing.
• Manages all aspects of day-to-day operations in collaboration with other Admin Team Lead and DRO Business Manager.
• Contributes to staff development by mentoring, coaching, providing direction, and assisting in performance monitoring.
• Assesses staff performance using a data-driven approach and implements improvement strategies.
• Liaises with the multidisciplinary team to ensure efficient coordination of care/service provision.
• Cross covers the other Admin Team Lead or DRO Manager, as needed.
• Performs Referral or Administrative duties when required for uninterrupted patient care.

Requirements

• Completion of Grade XII or recognized equivalent.
• Completion of a recognized medical or business post-secondary office administration diploma program or recognized equivalent.
• Minimum 3 years related office administration support experience.
• Previous supervisory experience preferred.
• Experience working in a health care environment an asset.
• Knowledge of medical terminology an asset.
• Experience and evidence of leading process optimization or quality improvement activities for a team.
• Exceptional attendance and performance record.
• Demonstrated leadership, motivational and team building skills.
• Shown initiative to consistently go above and beyond to provide patient-centered care.
• Experience with implementing change initiatives.
• Ability to effectively handle confidential matters and materials.
• Ability to use good judgment in assessing difficult situations.
• Ability to perform duties in a professional and courteous manner and produce high quality work while meeting deadlines.
• Effective interpersonal and communication skills.
• Highly organized and efficient, ability to manage competing demands and work under pressure.
• Knowledge of applicable legislative, UHN and/or departmental policies.
• Previous on-the-job computer/word-processing, database and spreadsheet software experience.
• Experience in a Microsoft Office environment preferred.
• Demonstrated ability to collaborate across multi-disciplinary teams.
• Demonstrated proficiency in a detail-oriented position, reliable, adaptable, able to multi-task, and ability to troubleshoot issues.
• Client service oriented, with the ability to effectively work with diversity.
• Current UHN employees must have successfully completed their probationary period, have a good employee record along with satisfactory attendance.

Skills

• Leadership
• Motivation
• Team building
• Process optimization
• Quality improvement
• Interpersonal skills
• Communication skills
• Organization
• Efficiency
• Collaboration
• Detail-oriented
• Adaptability
• Multi-tasking
• Troubleshooting
• Client service orientation

Location

• Hydro Place - 700 University Avenue

Work Type

• Permanent Full Time

Experience Level

• Minimum 3 years related office administration support experience
• Previous supervisory experience preferred

Education Level

• Grade XII or recognized equivalent
• Recognized medical or business post-secondary office administration diploma program or recognized equivalent

Salary/Compensations

• $28.42 - $35.52 per hour

Benefits

• Competitive offer packages
• Member of the Healthcare of Ontario Pension Plan (HOOPP)
• Close access to Transit and UHN shuttle service
• Flexible work environment
• Opportunities for development and promotions
• Multiple corporate discounts (travel, restaurants, parking, phone plans, auto insurance)
• On-site gyms

About the Company

• UHN is Canada’s No. 1 hospital and the world’s No. 1 publicly funded hospital.
• UHN consists of 10 sites and more than 44,000 TeamUHN members.
• UHN includes Toronto General Hospital, Toronto Western Hospital, Princess Margaret Cancer Centre, Toronto Rehabilitation Institute, The Michener Institute of Education and West Park Healthcare Centre.
• As Canada's top research hospital, UHN is a national and international source for discovery, education and patient care.
• UHN has the largest hospital-based research program in Canada, with major research in neurosciences, cardiology, transplantation, oncology, surgical innovation, infectious diseases, genomic medicine and rehabilitation medicine.
• UHN is a research hospital affiliated with the University of Toronto.
• UHN’s vision is to build A Healthier World.

Equal Opportunity

• UHN is an equal opportunity employer committed to an inclusive recruitment process and workplace.
• Requests for accommodation can be made at any stage of the recruitment process.