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About the Role
Conversational Banking at N26 aims to scale support efficiently by resolving client issues in their preferred channel and language, with a focus on autonomous resolution before human agent involvement. This role involves owning a high-value capability area end-to-end, working at the intersection of applied AI, banking operations, and regulation.
Responsibilities
- Own a defined capability area, including its roadmap, delivery, and outcomes.
- Lead discovery to understand contact drivers and build problem statements from client voice and operational data.
- Collaborate with engineering and applied AI teams to develop agentic capabilities for autonomous resolution.
- Define and track resolution-first metrics and counter-metrics to ensure quality and efficiency.
- Interface with operations, service partners, and peer product teams to integrate new capabilities into existing workflows.
- Incorporate compliance, auditability, and client protection into capability design from the outset.
- Demonstrate measurable improvements in autonomous problem resolution within the owned capability area after 12 months.
Requirements
- Three or more years in product management.
- At least one shipped product or major capability owned end-to-end.
- Experience with AI-powered, conversational, or automation products, or a demonstrable understanding of LLM-based systems in production.
- Strong analytical skills, including defining metrics and working with data.
- Clear communication skills for both executive and engineering audiences.
- A bias for evidence over opinion and comfort operating with ambiguity.
- Experience in banking, fintech, or another regulated industry (nice to have).
- Exposure to contact-center operations, BPO environments, or customer-service tooling (nice to have).
- Additional European languages (nice to have).
Skills
- Product Management
- AI-powered products
- Conversational products
- Automation products
- LLM-based systems
- Analytical skills
- Metrics definition
- Data analysis
- Communication
- Regulatory compliance
- Product roadmap development
- Agile methodologies
Location
- Europe
Work Type
- Full-time
Experience Level
- Mid-level
About the Company
- N26 is a leading European digital bank.
- The Conversational Banking segment is newly formed and expanded, with proven platform foundations.
- The company is focused on taking client journeys from containment to genuine autonomous resolution on owned infrastructure.
Equal Opportunity
- N26 is an equal opportunity employer.
- We celebrate diversity and are committed to an inclusive environment for all employees.