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About the Role

The Ritz-Carlton Ladies and Gentlemen create exceptional experiences for guests, ensuring the "Gold Standards" of The Ritz-Carlton are delivered graciously and thoughtfully every day. This role is an opportunity to be part of a global brand leader in luxury hospitality, exemplifying the Employee Promise, Credo, and Service Values.

Responsibilities

• Prepare drink orders for guests according to specified recipes using measuring systems.
• Issue, open, and serve wine/champagne bottles.
• Set up and maintain cleanliness and condition of bar, bar unit, tables, and other tools.
• Prepare fresh garnishes for drinks.
• Stock ice, glassware, and paper supplies.
• Transport supplies to bar set-up area.
• Wash soiled glassware.
• Remove soiled wares from bar top and tables and place in designated area.
• Anticipate and communicate replenishment needs.
• Process all payment methods.
• Count bank at end of shift, complete designated cashier reports, resolve any discrepancies, drop off receipts, and secure bank.
• Secure liquors, beers, wines, coolers, cabinets, and storage areas.
• Complete closing duties.
• Follow all company and safety and security policies and procedures.
• Report accidents, injuries, and unsafe work conditions to manager.
• Complete safety training and certifications.
• Ensure uniform and personal appearance are clean and professional.
• Maintain confidentiality of proprietary information.
• Protect company assets.
• Welcome and acknowledge all guests according to company standards.
• Anticipate and address guests’ service needs.
• Thank guests with genuine appreciation.
• Speak with others using clear and professional language.
• Develop and maintain positive working relationships with others.
• Support team to reach common goals.
• Listen and respond appropriately to the concerns of other employees.
• Ensure adherence to quality expectations and standards.
• Read and visually verify information in a variety of formats.
• Stand, sit, or walk for an extended period of time or for an entire work shift.
• Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance.
• Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination.
• Move through narrow, confined, or elevated spaces.
• Move over sloping, uneven, or slippery surfaces as well as up and down stairs and/or service ramps.
• Reach overhead and below the knees, including bending, twisting, pulling, and stooping.
• Perform other reasonable job duties as requested by Supervisors.

Requirements

• High school diploma or G.E.D. equivalent.
• At least 1 year of related work experience.

Skills

• Measuring systems
• Wine/champagne bottle service
• Bar cleanliness and maintenance
• Garnish preparation
• Inventory stocking
• Cashiering
• Payment processing
• Bank reconciliation
• Security of bar inventory
• Safety and security protocols
• Guest service standards
• Professional communication
• Teamwork
• Problem-solving
• Attention to detail
• Physical stamina
• Fine motor skills
• Hand-eye coordination

Location

• Toronto

Work Type

• Full-time

Experience Level

• 1+ year of related work experience

Education Level

• High school diploma or G.E.D. equivalent

About the Company

• At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them.
• Attracting the world’s top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate.
• Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests.
• The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next.
• It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality.
• In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International.
• Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

Equal Opportunity

• Marriott International is dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity.
• We actively foster an environment where the unique backgrounds of our associates are valued and celebrated.
• Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates.
• We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
• The Ritz-Carlton Toronto takes seriously its obligations under provincial human rights and accessibility legislation.
• We are happy to provide accommodations to job applicants needing assistance.
• If you require an accommodation in relation to this job posting, our online application or an interview, please call 905-366-5227 or email CanadaApplicationAccommodation@marriott.com and a member of our Human Resources team will respond to your request.
• Please note that this phone number and email are only for those individuals who would like to request an accessibility accommodation as part of the recruiting process.