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About the Role

Contributes to patient care by verifying demographics and personal information. Provides direct assistance to patients, vendors, job applicants, and visitors in the reception area of Dent’s Clinical Offices.

Responsibilities

• Verifies patient demographics including name, address, date-of-birth, phone number, primary and referring physician and current insurance, and obtains patient consent to treat to ensure accurate billing.
• Assists patients with various Dent forms, and obtains insurance waiver signatures as necessary.
• Greets and directs patients, their families, vendors, pharmaceutical representatives, and other Dent business associates.
• Provides information to patients and their families on services, charges, and routine treatment procedures.
• Checks insurance eligibility for specific appointments and lists correct benefits.
• Processes appropriate forms, copies insurance card information, and checks for current referrals to ensure accurate billing and medical record information.
• Receives payments on patient accounts; compares cash receipts and payments in balancing daily receipts, logging and securing payments according to policy.
• Maintains accurate billing information for each patient account, and transfers referrals and waivers to Dent Billing office daily.
• Assists in compilation of data for regular and special reports as requested.
• Represents Dent by displaying a respectful and caring manner with patients and their families.
• Answers telephone, takes messages, transfers calls, and provides information to other Dent departments upon request.
• Problem solves and utilizes resources to obtain patient information when patient is unable to communicate, seeking assistance as needed.
• Demonstrates ability to accept responsibility for appropriate conduct within the office setting and with other department associates by interacting calmly, respectfully, and in a friendly manner.
• Functions as a member of the health care team by interacting and cooperating with physicians and other health care professionals.
• Routes patient records and specimens to assigned locations as needed, orders patient record details as needed.
• Refers patients to proper clinical resources for health care questions and to proper personnel for Dent policies such as billing and/or financial support.
• Maintains strict confidentiality of patient information.
• Completes clerical duties in a time-efficient manner.
• Reports errors or problems so that appropriate action may be taken for patient care.
• Performs other duties as assigned or requested by supervisor or department manager.

Requirements

• Ability to maintain strict confidentiality.
• Some working knowledge of medical terminology.
• Planning, organizational, and problem-solving skills.
• Ability to work independently or within a team environment.
• Working knowledge of general office equipment including multi-line phone, computer, copier, calculator, and fax machines.
• Effective verbal communication, interpersonal, and telephone skills.
• Willing and able to work infrequent overtime as required to meet operational needs.
• Flexible availability for departmental meetings.
• Minimal/moderate physical effort.
• Prolonged periods of sitting with some bending, squatting, reaching above shoulder level, crouching, kneeling, and pushing/pulling.
• Regular fine hand manipulation.
• Associated health risks related to patient exposure including body fluids.
• Requires some lifting, usually not in excess of 5-15 pounds.

Skills

• Medical terminology
• Planning
• Organizational skills
• Problem solving
• Teamwork
• Office equipment operation
• Verbal communication
• Interpersonal skills
• Telephone skills

Location

• Onsite

Work Type

• Full-time
• Onsite

Experience Level

• Commensurate with experience

Education Level

• High School Diploma or GED

Salary/Compensations

• Most candidates will start within the first quartile of the pay range

Benefits

• Work-Life Balance (no overnight shifts)
• Medical, Dental & Vision Plans
• Life Insurance
• 401(k) Retirement Plan
• Critical Illness, Accident, & Legal Plans
• Wellness Program
• Learning & Development Opportunities
• Paid Time Off
• Paid Holidays
• Free Onsite Parking at All Locations

About the Company

• Dent Neurologic Institute is committed to excellence in all we do.
• Our culture is built on 4 key pillars: respect, quality, productivity, and well-being.
• Dedicated to making a difference for both patients and colleagues.

Equal Opportunity

• Dent Neurologic Institute is an equal opportunity and affirmative action employer committed to diversity and inclusion in all aspects of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
• Dent prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, marital or family status, military service or status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
• This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.