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About the Role

We are looking for a Patient Services Liaison to join our rapidly growing team at Westchester Medical Center. The ideal candidate has the ability to build rapport with patients, healthcare providers, and insurance companies in a compassionate and efficient manner over the phone. The perfect candidate enjoys collaborating with a team of passionate individuals in a dynamic office environment and loves learning new things in a fast-paced, ever-evolving company.

Responsibilities

Provide outstanding customer service over the phone
Coordinate ambulance transportation for multiple facilities
Obtain insurance information, verifications & authorizations
Utilize a CAD system
Perform basic data entry
Scan/upload documentations onto CAD system

Requirements

Minimum of 1-year customer service or related experience in a medical environment
Familiarity with insurance verifications and authorizations
Ability to work alongside team members in a high call volume setting
Detail-oriented
Computer savvy with proven software proficiency in programs such as Excel
Personable, warm, empathetic, and professional in communication style over the phone
Ability to learn new things and apply them in a fast-paced, ever-evolving environment
Work is performed under normal working conditions, as in a standard office or hospital environment
High level of sitting/working at a desk
Light physical effort (lift/carry up to 10 lbs.)
Must be able to perform the essential duties of the position with or without reasonable accommodations

Skills

Customer service
Insurance verification
Insurance authorization
CAD system utilization
Data entry
Document scanning
Document uploading
Microsoft Excel proficiency
Phone communication
Team collaboration

Location

Westchester Medical Center

Work Type

Full-time

Experience Level

1+ year experience